Human Resources Customer Support

Summary

Incubator Lab is a performance-focused growth organization seeking an HR Support / Coordinator to provide operational support across human resources, payroll, and workforce management. The role manages HRIS and timekeeping processes, assists with payroll and schedule adherence tracking, maintains compliance, and supports employee inquiries while protecting confidential information.

Responsibilities

• Support day-to-day HR operations, HRIS management, and timekeeping processes
• Assist with payroll processing and schedule adherence tracking
• Maintain compliance with HR best practices and employment law standards
• Maintain strict confidentiality regarding all sensitive personnel data and company information
• Collaborate with internal teams to handle employee inquiries and operational support

Skills

• 1–3 years of experience in an HR support, HR coordinator, or HR generalist role
• Bachelor's degree in Business Administration, HR, or related field (or equivalent work experience)
• Hands-on experience with HRIS, timekeeping, and payroll systems
• Strong understanding of HR best practices and basic employment law
• Excellent organizational skills and high attention to detail
• Strong written and verbal communication skills
• Proven ability to handle confidential information with complete discretion
• Experience supporting a customer service or call center environment
• Familiarity with workforce management (WFM) tools and schedule adherence tracking
• Experience directly assisting with payroll processing
• Active PHR/SHRM-CP certification (or currently in progress)

Qualifications

Must Haves

• 1–3 years of experience in an HR support, HR coordinator, or HR generalist role
• Bachelor's degree in Business Administration, HR, or related field (or equivalent work experience)
• Hands-on experience with HRIS, timekeeping, and payroll systems
• Strong understanding of HR best practices and basic employment law
• Excellent organizational skills and high attention to detail
• Strong written and verbal communication skills
• Proven ability to handle confidential information with complete discretion

Nice to Haves

• Experience supporting a customer service or call center environment
• Familiarity with workforce management (WFM) tools and schedule adherence tracking
• Experience directly assisting with payroll processing
• Active PHR/SHRM-CP certification (or currently in progress)

Benefits

• Async-first work arrangement with flexibility over when work is performed, provided deadlines and quality standards are met
• Remote work as part of a global team