Sales Development Representative (Americas)

Summary

Indigo Research is an online research program that connects high school and graduate students with academic mentors to pursue publishable research opportunities. The Sales Development Representative engages prospective families, qualifies leads through phone outreach, schedules consultations for senior sales staff, maintains Salesforce records, and collaborates across sales, marketing, and product teams to improve conversions.

Responsibilities

• Engage quickly and professionally with prospective families who inquire about Indigo programs, with a strong emphasis on outbound and follow-up calling
• Conduct high-quality discovery and screening calls to understand the student’s academic background, interests, goals, timeline, and overall fit for Indigo’s programs
• Build trust and rapport with families over the phone, confidently guiding conversations and addressing early questions or hesitation
• Use a structured qualification approach to identify high-intent, high-fit leads and move them efficiently toward a consultation
• Maintain strong daily call activity, including prompt follow-up with new inquiries and persistent outreach to warm leads
• Re-engage unresponsive or undecided prospects through thoughtful call-based outreach that keeps Indigo top of mind
• Serve as the front line of the sales process, ensuring families feel heard, informed, and excited about the opportunity to work with Indigo
• Maintain impeccable Salesforce hygiene, ensuring every lead has up-to-date notes, clear tags, accurate stage status, and documented next steps
• Proactively manage your lead pool by following up with unresponsive prospects, re-engaging cold leads, and executing timely outreach aligned with marketing campaigns
• Collaborate with sales leadership to identify drop-off points in the funnel and suggest process improvements that drive conversion
• Uphold data integrity and reporting standards, enabling the broader team to make smart, data-informed decisions about marketing and sales strategy
• Partner with senior sales representatives to ensure seamless handoffs and continuity in the customer journey, from first call through to close
• Serve as a key voice of the customer by capturing insights from your conversations and sharing trends with product, marketing, and sales leadership
• Support follow-up from webinars, events, or marketing initiatives, contributing to multi-touch engagement strategies that increase conversion across the funnel

Skills

• 1–3 years of experience in sales, admissions, or a customer-facing role
• Strong verbal and written communication skills
• Detail-oriented with a high bar for data hygiene
• Passion for education and belief in Indigo's mission to democratize access to research opportunities
• Familiarity with Salesforce or other CRMs is a plus

Qualifications

Must Haves

• 1–3 years of experience in sales, admissions, or a customer-facing role
• Strong verbal and written communication skills
• Detail-oriented with a high bar for data hygiene
• Passion for education and belief in Indigo's mission to democratize access to research opportunities

Nice to Haves

• Familiarity with Salesforce or other CRMs is a plus

Benefits

• Fully Remote