Specialist, Client Management

Summary

Influential is seeking an experienced Specialist, Client Management to support influencer marketing campaigns across diverse industries. The role collaborates with client, campaign management, operations, and sales teams to manage campaign execution, analyze performance, resolve issues, maintain client relationships, and oversee billing and team development.

Responsibilities

• Helping to drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Participating in client campaign kick-off calls to outline influencer selection and execution details
• Navigating campaign roadblocks and challenges by providing actionable solutions
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detail
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Skills

• 3+ years of experience working in an influencer marketing, digital media, or advertising environment
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)
• Up-to-date on the latest trends and innovations in the social realm
• Bachelor's degree or equivalent experience
• A passion for all things social media

Qualifications

Must Haves

• 3+ years of experience working in an influencer marketing, digital media, or advertising environment
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)
• Up-to-date on the latest trends and innovations in the social realm
• Bachelor's degree or equivalent experience
• A passion for all things social media

Benefits

• Medical coverage
• Dental
• Vision
• Disability
• 401K
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off
• Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.
• For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.