Specialist, Account Management

Summary

Influential's Account Management practice serves as the operational backbone of campaign delivery. The Specialist, Account Management role manages campaign timelines, budgets, resources, documentation, and cross-functional coordination to ensure campaigns are delivered on schedule and within scope.

Responsibilities

• Creates and maintains campaign timelines, creator trackers, and other required docs via approved templates
• Owns Monday.com, works cross-functionally with Creator Management, Strategy, Creative, Finance, and the Division Lead to ensure trackers and dashboards are accurate
• Owns Salesforce and corresponding inputs ensuring system is up to date at all times
• Oversees budget tracking, ensuring every dollar is accounted for and spent
• Assigns resources across all disciplines to each campaign
• Facilitates SOW and Change Order workflows in Ironclad
• Ensures timing and completion of deliverables align with agreed upon SLA timelines
• Coordinates with Finance on POs and other related items to ensure billing is up to date and accurate
• Provides weekly/monthly/quarterly reporting as needed to Division Lead and Operations

Skills

• Strong project management background; comfortable managing multiple concurrent workflows
• Proficient with Monday.com (boards, dashboards, automations), Salesforce, and Ironclad
• Familiar with influencer/creative campaign workflows preferred
• Comfortable owning budgets, timelines, and cross-functional coordination
• Highly organized with excellent attention to detail
• Able to simplify complex workflows and keep teams accountable
• Clear communicator who drives alignment across functions
• Strong follow-through and comfort with deadlines/SLA adherence
• Confident managing up and flagging risks early

Qualifications

Must Haves

• Strong project management background; comfortable managing multiple concurrent workflows
• Proficient with Monday.com (boards, dashboards, automations), Salesforce, and Ironclad
• Familiar with influencer/creative campaign workflows preferred
• Comfortable owning budgets, timelines, and cross-functional coordination
• Highly organized with excellent attention to detail
• Able to simplify complex workflows and keep teams accountable
• Clear communicator who drives alignment across functions
• Strong follow-through and comfort with deadlines/SLA adherence
• Confident managing up and flagging risks early

Benefits

• Medical coverage
• Dental
• Vision
• Disability
• 401K
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off