Infor
Posted 58 days agoVerified live 2d ago
Software Engineer, Associate
Brief overview
Remote
1+ yrsMinimum
143 H-1B approvalsDept. of Labor
48 green cardsCertified filings
APIRESTJavaPythonC#Technical SupportDebuggingION APIEnterprise SoftwareAWSAzureGCPTicketing SystemsSaaS
About the company
Infor is a global leader in business cloud software products for companies in industry specific markets.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.143H-1B approved
98%approval rate
34new H-1B hires
48PERM certified
$140,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202348
202453
202531
202611
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
202312
20246
20259
20268
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
202313
202411
202521
20263
Top sponsored roles
Principal Software EngineerSenior Software EngineerSenior Manager, Software DevelopmentSenior Director, ScienceConsultant, Senior
Sponsored employees from
IndiaTunisiaChinaItalyFrance
Job description
Summary
Infor is a global leader in business cloud software products for industry-specific markets, and they are seeking a skilled Development Support Engineer to join their ION API team. The role involves providing technical support, resolving complex issues, and ensuring seamless API integration experiences.
Responsibilities
- Provide technical support for ION API issues from internal teams and external customers
- Investigate, diagnose, and resolve customer-reported bugs and technical problems
- Analyze API logs and system behavior to identify root causes
- Document issues, solutions, and create knowledge base articles
- Collaborate with development teams to escalate and track complex issues
- Provide timely updates to customers regarding issue status and resolutions
- Participate in on-call support rotation as needed
- Monitor system performance and proactively identify potential issues
- Assist in testing new API features and releases
Skills
- 1+ years of technical support or development experience
- Strong understanding of APIs and REST principles
- Basic knowledge in at least one programming language (Java, Python, C#, or similar)
- Experience troubleshooting and debugging technical issues
- Excellent communication skills for both technical and non-technical audiences
- Available to work in US Timezone
- Problem-solving mindset with attention to detail
- Experience with ION API or similar enterprise API platforms
- Knowledge of enterprise software
- Experience with cloud platforms (AWS, Azure, GCP)
- Familiarity with ticketing systems
- Previous experience in a SaaS environment
Qualifications
Must Haves
- 1+ years of technical support or development experience
- Strong understanding of APIs and REST principles
- Basic knowledge in at least one programming language (Java, Python, C#, or similar)
- Experience troubleshooting and debugging technical issues
- Excellent communication skills for both technical and non-technical audiences
- Available to work in US Timezone
- Problem-solving mindset with attention to detail
Nice to Haves
- Experience with ION API or similar enterprise API platforms
- Knowledge of enterprise software
- Experience with cloud platforms (AWS, Azure, GCP)
- Familiarity with ticketing systems
- Previous experience in a SaaS environment
Benefits
- Fully remote
- Participate in on-call support rotation as needed
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