Summary
Infosys is a global digital services and consulting company. The Amazon Connect Developer will design and develop end-to-end Contact Center as a Service solutions using Amazon Connect, Lex, and Bedrock, while contributing across requirements, software design, coding, testing, support, and production issue resolution.
Responsibilities
- Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
- Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
- Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
- Conduct code reviews, do changes to the codebase and maintain code repositories
- Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
- Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
- Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
- Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
Skills
- Design end-to-end Contact Center as a Service (CCaaS) solutions using Amazon Connect/Lex, Bedrock
- • Bachelor's degree or foreign equivalent required from an accredited institution
- Will also consider three years of progressive experience in the specialty in lieu of every year of education
- • This position may require relocation and/or travel to work/project location
- • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply
- Experience in conversational AI solutions using Amazon Lex (V1/V2), Lambda, and related AWS services
Qualifications
Must Haves
- Design end-to-end Contact Center as a Service (CCaaS) solutions using Amazon Connect/Lex, Bedrock
- • Bachelor's degree or foreign equivalent required from an accredited institution
- Will also consider three years of progressive experience in the specialty in lieu of every year of education
- • This position may require relocation and/or travel to work/project location
- • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply
Nice to Haves
- Experience in conversational AI solutions using Amazon Lex (V1/V2), Lambda, and related AWS services
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off