Dermatology EHR Software Trainer

Summary

Integrated Dermatology provides eDerm, a dermatology practice software solution with practice management and electronic health record applications. The Dermatology EHR Software Trainer will train and coach customers on software procedures, support software testing and improvement initiatives, and coordinate between business and technology teams while creating customer training materials.

Responsibilities

• Train and coach employees on procedures related to the software via in person, videoconference, and webinar
• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Review and follow up internal tickets, tasks, and special projects as assigned by management
• Provide project status updates as needed
• Participate in software testing as improvements are made
• Accountable for projects assigned by senior management related to training customers on software
• Create training manuals for all customers

Skills

• * The understanding of actual clinical flow & implications of workflows (and solutions)
• * Previous physician practice management system (PMS) / electronic health record (EHR) software experience
• * Understanding of RCM workflows
• * Proficient in Microsoft Office
• * Knowledge in process data analysis and business processes
• * Good communication skills with experience developing and managing customer relationship
• * Excellent analytical skills and ability to learn quickly
• * High motivation and desire to do whatever it takes to help our company succeed
• * Good project management skills
• * Excellent problem-solving skills
• * Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative
• * 2-3 year's work experience
• ***Our ideal candidate has dermatology medical assistant experience and a strong understanding of medical terminology and clinical workflows.***
• ***Candidates are expected to have the flexibility to travel extensively, 75% of the time throughout the US, with little notice.***
• * Bachelor's Degree preferred

Qualifications

Must Haves

• * The understanding of actual clinical flow & implications of workflows (and solutions)
• * Previous physician practice management system (PMS) / electronic health record (EHR) software experience
• * Understanding of RCM workflows
• * Proficient in Microsoft Office
• * Knowledge in process data analysis and business processes
• * Good communication skills with experience developing and managing customer relationship
• * Excellent analytical skills and ability to learn quickly
• * High motivation and desire to do whatever it takes to help our company succeed
• * Good project management skills
• * Excellent problem-solving skills
• * Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative
• * 2-3 year's work experience

Nice to Haves

• ***Our ideal candidate has dermatology medical assistant experience and a strong understanding of medical terminology and clinical workflows.***
• ***Candidates are expected to have the flexibility to travel extensively, 75% of the time throughout the US, with little notice.***
• * Bachelor's Degree preferred

Benefits

• Remote work arrangement