Systems Technician

Summary

Integris is a leader in future-ready managed services, redefining how businesses experience IT. The Systems Technician is responsible for providing frontline technical support for single end-user level issues, managing inquiries received through email or the client portal, and conducting basic troubleshooting.

Responsibilities

• Manage service intake via email and the client portal
• Conduct basic troubleshooting for non-complex issues within single-user system environments
• Document troubleshooting activities accurately within the ticketing system
• Support Professional Services with client onsite deployment as needed
• Adhere to established client support documentation

Skills

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience
• High School Diploma/GED or equivalent qualification
• Preferably, a minimum of 1 year of service-related experience
• Basic infrastructure and troubleshooting skills
• Valid driver's license required

Qualifications

Must Haves

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience
• High School Diploma/GED or equivalent qualification
• Preferably, a minimum of 1 year of service-related experience
• Basic infrastructure and troubleshooting skills
• Valid driver's license required

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program