INVICTA SOFTWARE
Posted 136 days agoVerified live 1d ago
IT Support Specialist
Brief overview
United StatesIn-person
$55k–$66k/yrStated range
2+ yrsMinimum
Windows operating systemsmacOS operating systemsnetwork troubleshootingTCP/IPDNSDHCPVPNMicrosoft Office 365collaboration toolsproblem-solvingcustomer servicewritten communicationverbal communicationindependent workteam collaborationfast-paced environment adaptability
About the company
INVICTA SOFTWAREinvictasoftware.com
INVICTA SOFTWARE is a leading provider of IT Service Management Solutions to small and medium size organizations worldwide.
Job description
Summary
Invicta Software is seeking a dedicated IT Support Specialist to join our dynamic team. This role is pivotal in ensuring seamless technology operations and delivering exceptional support to our employees and clients.
Responsibilities
- Respond promptly to IT support requests via phone, email, or ticketing system, ensuring high customer satisfaction
- Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile devices
- Install, configure, and upgrade computer systems, software, and peripherals
- Manage user accounts, permissions, and access controls within various platforms
- Monitor system performance and implement preventive measures to reduce downtime
- Document support procedures, troubleshooting steps, and solutions for knowledge sharing
- Assist with IT asset management, including inventory tracking and software licensing compliance
- Collaborate with vendors and external service providers when necessary
- Stay current with emerging technologies and recommend improvements to enhance IT infrastructure
Skills
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
- Proven experience (2+ years) in an IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN
- Familiarity with common business software such as Microsoft Office 365 and collaboration tools
- Excellent problem-solving skills with a customer-focused mindset
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced environment
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Qualifications
Must Haves
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
- Proven experience (2+ years) in an IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN
- Familiarity with common business software such as Microsoft Office 365 and collaboration tools
- Excellent problem-solving skills with a customer-focused mindset
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced environment
Nice to Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and certification support.
- Collaborative and inclusive work environment.
- Access to the latest technology and tools.
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