Escalation Engineer - Dallas

Brief overview

Coppell, Texas, US +1In-person

5+ yrsMinimum

Networking fundamentalsTCP/IPDNSTLS/SSLWeb debuggingHAR analysisNet-exportLog analysisObservability platformsWindows internalsmacOS internalsCybersecurity awarenessWritten communicationAutonomous investigation

Job description

5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.

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