Sales - Inside Account Manager

Summary

JAM Industries is a distributor of consumer electronic goods, pro-audio equipment, musical instruments, and related broadcast and video production equipment. The Inside Account Manager will drive business growth by developing relationships with existing clients and new prospects, managing outreach and lead generation, and supporting revenue goals in the video technology and Pro AV space.

Responsibilities

• Cultivate, nurture, and strengthen relationships with partners and clients
• Engage in proactive outreach to identify and develop new business opportunities
• Understand customer needs and consultatively offer product solutions and services
• Meet or exceed monthly, quarterly, and annual revenue targets
• Introduce and position new and existing products within a designated territory
• Record all daily activities accurately within CRM systems, including Zoho and NetSuite
• Research leads using web searches, business directories, digital resources, and referrals
• Collaborate with internal teams to create strategic approaches and deliver qualified opportunities
• Track performance metrics to ensure consistent progress toward goals
• Direct customers to appropriate resellers for demonstrations and events
• Handle inbound prospect calls and convert them into business opportunities
• Maintain a deep understanding of products, industry trends, and the competitive landscape
• Uphold and communicate brand identity and corporate positioning

Skills

• Must be based in the Pacific or Mountain Time Zone, with West Coast candidates preferred
• Comfortable making outbound calls and connecting with new people daily
• Strong interpersonal skills with the ability to build lasting relationships
• Persuasive, goal-oriented, and self-motivated with a positive attitude
• Excellent verbal and written communication skills
• Knowledge of the video, Pro AV, or digital media industries is a strong asset
• Proficiency with CRM systems such as Salesforce and NetSuite, as well as Microsoft Office applications including Word, Outlook, Excel, PowerPoint, and Teams
• Bachelor's degree in Business, Communications, or a related field is an asset
• Ability to multitask, prioritize, and manage time effectively
• Ability to work both independently and collaboratively within a team environment
• Familiarity with digital media management, IP/streaming, digital projection, or connectivity solutions is an advantage
• Demonstrated resilience when facing rejection and the ability to remain enthusiastic and professional
• Ability to travel occasionally for sales events and trade shows
• Previous experience in inside sales, outbound call centers, Sales Development Representative roles, or related positions preferred

Qualifications

Must Haves

• Must be based in the Pacific or Mountain Time Zone, with West Coast candidates preferred
• Comfortable making outbound calls and connecting with new people daily
• Strong interpersonal skills with the ability to build lasting relationships
• Persuasive, goal-oriented, and self-motivated with a positive attitude
• Excellent verbal and written communication skills
• Knowledge of the video, Pro AV, or digital media industries is a strong asset
• Proficiency with CRM systems such as Salesforce and NetSuite, as well as Microsoft Office applications including Word, Outlook, Excel, PowerPoint, and Teams
• Bachelor's degree in Business, Communications, or a related field is an asset
• Ability to multitask, prioritize, and manage time effectively
• Ability to work both independently and collaboratively within a team environment
• Familiarity with digital media management, IP/streaming, digital projection, or connectivity solutions is an advantage
• Demonstrated resilience when facing rejection and the ability to remain enthusiastic and professional
• Ability to travel occasionally for sales events and trade shows

Nice to Haves

• Previous experience in inside sales, outbound call centers, Sales Development Representative roles, or related positions preferred

Benefits

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar
• Generous employee discounts on our products
• Ongoing learning and development opportunities