Campaign Operations Specialist

Summary

Jama Software develops Jama Connect requirements management software to help multidisciplinary engineering organizations reduce development risks and improve innovation outcomes. The Campaign Operations Specialist executes marketing campaigns and programs, builds automation, troubleshoots campaign and system issues, and supports reporting, data quality, and workflow improvements.

Responsibilities

• Executes campaigns end-to-end (build, QA, launch)
• Creates basic automation (email nurtures, triggers)
• Troubleshoots common system or campaign issues
• Suggests small improvements to workflows
• Understands campaign goals and KPIs, aligns work to team-level objectives (Demand Gen, Events, etc.)
• Builds and modifies reports/dashboards
• Identifies straightforward data issues and resolves them

Skills

• Demonstrated ability to collaborate across teams
• Working knowledge of MAP/CRM functionality
• Campaign structures, segmentation, and automation basics
• Understanding of team KPIs and campaign goals
• Work independently within established frameworks
• Prioritize multiple projects effectively
• Excellent written and verbal communication skills with presentation experience
• A passion for data, metrics and reporting with experience using attribution reporting tools
• 1-3 years of marketing operations experience
• Strong experience with email marketing in a B2B environment, with emphasis on deliverability
• At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team
• A passion for data, metrics and reporting with experience using attribution reporting tools (RCE preferred)
• Adobe Marketo Engage Digital Marketer Professional, Adobe Marketo Engage Business Practitioner Professional (or equivalent)

Qualifications

Must Haves

• Demonstrated ability to collaborate across teams
• Working knowledge of MAP/CRM functionality
• Campaign structures, segmentation, and automation basics
• Understanding of team KPIs and campaign goals
• Work independently within established frameworks
• Prioritize multiple projects effectively
• Excellent written and verbal communication skills with presentation experience
• A passion for data, metrics and reporting with experience using attribution reporting tools
• 1-3 years of marketing operations experience
• Strong experience with email marketing in a B2B environment, with emphasis on deliverability
• At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team

Nice to Haves

• A passion for data, metrics and reporting with experience using attribution reporting tools (RCE preferred)
• Adobe Marketo Engage Digital Marketer Professional, Adobe Marketo Engage Business Practitioner Professional (or equivalent)

Benefits

• Virtual first and culturally diverse work environment spanning 8 countries.
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
• Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
• 6+ weeks of paid parental leave to bond with your new family member.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.