Professional, Account Management

Summary

JLL provides real estate services, advisory, and technology solutions for clients. The Junior Account Manager supports the Account Management team by maintaining client relationships, monitoring service delivery and satisfaction, preparing reports, and identifying growth opportunities. The role also involves using CRM and analytics tools and collaborating with cross-functional teams to support account operations and customer success.

Responsibilities

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly
• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction
• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs)
• Help monitor account performance against Service Level Agreements (SLAs)
• Prepare and update reports on client metrics, usage trends, and satisfaction levels
• Escalate delivery issues and risks to senior team members for resolution
• Use CRM tools and analytics to track account health, engagement patterns, and user adoption
• Support efforts to identify potential improvements, upsell, or cross-sell opportunities
• Provide actionable insights to internal teams based on client feedback and data analysis
• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests
• Participate in internal meetings to stay informed on product updates and share customer insights
• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients
• Stay informed about industry trends and customer success practices
• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices

Skills

• 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable)
• Strong verbal and written communication skills
• Excellent organization and time-management abilities to manage multiple tasks across accounts
• Collaborative mindset with an eagerness to learn and contribute in a team environment
• Proficient with MS Office (Excel, PowerPoint, Word)
• Analytical thinker comfortable working with metrics and reports
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship
• Bachelor's degree preferred in business, marketing, communications, or a related field
• Familiarity with CRM systems or SaaS platforms
• Basic understanding of customer success principles, client engagement, and service delivery metrics
• Interest in technology solutions related to real estate and facilities management

Qualifications

Must Haves

• 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable)
• Strong verbal and written communication skills
• Excellent organization and time-management abilities to manage multiple tasks across accounts
• Collaborative mindset with an eagerness to learn and contribute in a team environment
• Proficient with MS Office (Excel, PowerPoint, Word)
• Analytical thinker comfortable working with metrics and reports
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship

Nice to Haves

• Bachelor's degree preferred in business, marketing, communications, or a related field
• Familiarity with CRM systems or SaaS platforms
• Basic understanding of customer success principles, client engagement, and service delivery metrics
• Interest in technology solutions related to real estate and facilities management

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Remote work