Client Success Analyst

Summary

JobGet is a hiring platform focused on connecting employers with everyday workers through technology and data-driven solutions. The Client Success Analyst supports and grows agency clients, analyzes account performance, coordinates with internal teams, and provides recommendations to improve campaign outcomes and account growth.

Responsibilities

• Act as a liaison between Agencies and internal departments
• Maintain accurate data on all existing accounts
• Analyze and interpret data from multiple sources. Unpack and interpret complex business and technical scenarios
• Collaborate and proactively communicate with multiple stakeholders on all aspects of account performance, data, KPIs and trends
• Daily reviews of accounts and coordination with Trading to optimize campaigns
• Analyze performance to determine whether sales motions are needed to scale or if our trading team should adjust strategy to drive growth. Communicate regularly, proactively and effectively around your findings
• Distill data into easily digestible forms in order to present to clients regarding performance insights, recommendations, and growth strategies
• Present issues and opportunities internally to help drive continuous improvement
• Prepare content for scheduled client meetings at least 24 hours prior and share with key internal stakeholders
• Support the Account Executive with data requests and any necessary actions to facilitate deals and grow accounts
• Respond to Agency and internal account inquiries in a timely and professional manner
• Create a positive onboarding experience for Agencies and/or their new campaigns
• Cultivate strong relationships with Agencies to foster long-term partnerships
• Identify and pursue upsell opportunities to drive growth on assigned accounts
• Effectively communicate and collaborate with Agencies and internal teams, including sales, engineering, and marketing
• Utilize HubSpot, Excel, Looker, Claude and Google Workspace products with minimal guidance
• Stay organized and effectively prioritize work, seeking help when conflicting priorities arise or issues require clarification or collaboration
• Clearly articulate the JobGet value proposition and educate clients on the power of JobGet’s platform
• Partner with Account Executives to submit standard sales metrics, including weekly forecasts, pipeline updates, funnel analysis, and business plans, on a regular and timely basis
• Additional duties and responsibilities may be assigned as necessitated by business needs

Skills

• You have experience supporting recruitment marketing agencies in a sales or customer success capacity or have worked at an agency, supported agencies in sales or customer success, or have had strong exposure to agency environments
• You have a background in talent acquisition or a deep understanding of how TA teams think and buy
• You understand pay-for-performance models, including PPC, CPA, and CPM structures
• You have strong analytical skills and experience using Excel, AI and multiple business intelligence tools
• You are a high-energy individual who thrives in a fast-paced startup environment where everyone wears multiple hats
• You have excellent written and verbal communication skills and can effectively liaise between clients and internal teams
• You possess strong project management skills, ensuring tasks are completed efficiently and teams are aligned
• You have a great attitude, love to see your team win, and are always willing to contribute to the broader success of the company

Qualifications

Must Haves

• You have experience supporting recruitment marketing agencies in a sales or customer success capacity or have worked at an agency, supported agencies in sales or customer success, or have had strong exposure to agency environments
• You have a background in talent acquisition or a deep understanding of how TA teams think and buy
• You understand pay-for-performance models, including PPC, CPA, and CPM structures
• You have strong analytical skills and experience using Excel, AI and multiple business intelligence tools
• You are a high-energy individual who thrives in a fast-paced startup environment where everyone wears multiple hats
• You have excellent written and verbal communication skills and can effectively liaise between clients and internal teams
• You possess strong project management skills, ensuring tasks are completed efficiently and teams are aligned
• You have a great attitude, love to see your team win, and are always willing to contribute to the broader success of the company

Benefits

• Purpose-driven organization
• Flexible time off
• Remote-first
• Flexible work hours - our employees are in multiple time zones
• Medical, dental & vision plans
• 401k plan
• Parental leave
• Employee stock options