Clinical Account Specialist - San Diego, CA

Summary

Kestra Medical Technologies, Inc. develops wearable cardiac medical device therapies that support patients and care teams. The Clinical Account Specialist provides clinical support within key hospital accounts through patient fittings, clinical documentation, provider coordination, EMR workflow setup, in-services, inventory management, and renewal support.

Responsibilities

• Work within their assigned key accounts to provide quality and timely fittings for patients
• Aid in providing additional documentation from patients and providers post fitting
• Provide initial patient fittings and field-based follow-up tasks
• Support EMR set-up within key accounts for ease of order processing
• Provide recommendations to the care team of process and training for patient compliance and experience
• Link the SWO renewal process back to the following physicians for continuing care
• Provide clinical in-services to personnel within key accounts
• Manage inventory for fittings in their local areas
• Support SWO growth and maintenance within established accounts
• Forecast and regulate inventory management needs for local areas
• Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation
• Review CareStation reports for patient triggered episodes and events for further communication to providers
• Adhere to ***Pledge of Confidentiality***
• None
• Frequent local travel
• Must be able to work in different office-like conditions
• Extended hours when needed
• Ability to travel
• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Frequent domestic travel by car/and or air required, at times more than 90%
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Skills

• ·         Bachelor's degree; preferably in a clinical science (nursing, physiology, biology) or related field
• ·         Minimum 3 years of hands on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support
• ·         Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways
• ·         Competent with Microsoft products, Salesforce, and remote patient monitoring systems
• ·         Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams
• ·         Ability to consistently work remotely
• ·         Must reside in the assigned territory
• ·         Valid driver's license in state of residence with a good driving record
• ·       Frequent local travel
• ·       Must be able to work in different office-like conditions
• ·       Extended hours when needed
• ·       Ability to travel
• ·       Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• ·       Frequent stationary position, often standing or sitting for prolonged periods of time
• ·       Frequent computer use
• ·       Frequent phone and other business machine use
• ·       Frequent domestic travel by car/and or air required, at times more than 90%
• We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S
• ·         Bachelor's degree or higher
• ·         Prior experience working in medical device and/or DME
• ·         Minimum 2 years of industry experience in medical device, pharmaceuticals, or a comparable healthcare setting
• ·         Experience working closely with Sales Leaders and Territory Managers in the field
• ·         Start up experience with the ability to execute on a strategy with clear direction and communication across the organization
• ·         Mission driven for improving heart failure patients' quality of life

Qualifications

Must Haves

• ·         Bachelor's degree; preferably in a clinical science (nursing, physiology, biology) or related field
• ·         Minimum 3 years of hands on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support
• ·         Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways
• ·         Competent with Microsoft products, Salesforce, and remote patient monitoring systems
• ·         Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams
• ·         Ability to consistently work remotely
• ·         Must reside in the assigned territory
• ·         Valid driver's license in state of residence with a good driving record
• ·       Frequent local travel
• ·       Must be able to work in different office-like conditions
• ·       Extended hours when needed
• ·       Ability to travel
• ·       Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• ·       Frequent stationary position, often standing or sitting for prolonged periods of time
• ·       Frequent computer use
• ·       Frequent phone and other business machine use
• ·       Frequent domestic travel by car/and or air required, at times more than 90%
• We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S

Nice to Haves

• ·         Bachelor's degree or higher
• ·         Prior experience working in medical device and/or DME
• ·         Minimum 2 years of industry experience in medical device, pharmaceuticals, or a comparable healthcare setting
• ·         Experience working closely with Sales Leaders and Territory Managers in the field
• ·         Start up experience with the ability to execute on a strategy with clear direction and communication across the organization
• ·         Mission driven for improving heart failure patients' quality of life

Benefits

• Medical
• Dental
• 401K with Match
• A bonus, commensurate with experience and location
• Ability to consistently work remotely