Inside Sales Support Associate

Summary

Keystone Technologies is a commercial and industrial lighting company seeking an Inside Sales Support Associate to support its ESCO Sales department. The role manages quote opportunities, customer inquiries, purchase orders, inventory allocation, CRM records, and customer relationships while providing lighting product recommendations and sales support.

Responsibilities

• Analyze customer sales data to identify sales trends and opportunities with management
• Collaborate with the Sales Support Specialist, Territory Managers, and the Director of Sales Operations to monitor inventory levels, validate material allocation, and proactively support future project demands and order fulfillment
• Cross-reference lighting manufacturers' part numbers to Keystone products, ensuring accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams
• Create and manage opportunities in the CRM
• Maintain project visibility through management and reporting tools (Excel & CRM) to track status, timelines, and on-time delivery
• Oversee pipeline opportunities to ensure they are closed properly
• Receive and process customer purchase orders, allocating material appropriately while verifying inventory accuracy
• Build rapport and develop long-term relationships with customers to drive product demand
• Assist the team in processing time-sensitive purchase orders
• Other duties as assigned

Skills

• 1-2 years of sales experience in similar inside sales role
• Lighting industry experience and product knowledge required (for Remote)
• The ability to perform in a fast paced, time-sensitive work environment
• Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Demonstrate exceptional organizational skills and a keen attention to detail
• Possess strong analytical and problem-solving skills
• Proficient in Microsoft Word & Excel
• Uphold and implement Keystone's Core Values, consistently aligning actions and decisions that reflect the core principles
• Bachelor's in business administration or related field preferred
• Lighting product knowledge preferred but not required (for Hybrid)
• Lighting industry experience and product knowledge preferred but not required
• Experience using CRM and Prophet 21 preferred but not required

Qualifications

Must Haves

• 1-2 years of sales experience in similar inside sales role
• Lighting industry experience and product knowledge required (for Remote)
• The ability to perform in a fast paced, time-sensitive work environment
• Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Demonstrate exceptional organizational skills and a keen attention to detail
• Possess strong analytical and problem-solving skills
• Proficient in Microsoft Word & Excel
• Uphold and implement Keystone's Core Values, consistently aligning actions and decisions that reflect the core principles

Nice to Haves

• Bachelor's in business administration or related field preferred
• Lighting product knowledge preferred but not required (for Hybrid)
• Lighting industry experience and product knowledge preferred but not required
• Experience using CRM and Prophet 21 preferred but not required

Benefits

• Medical
• Dental
• Vision
• Voluntary life insurance
• Employer-paid group life insurance
• Short-term disability
• A 401k plan with company match
• Paid time off
• Philanthropic opportunities
• Hybrid schedule for candidates residing within 50 miles of the office: onsite Tuesday through Thursday
• Remote position for candidates residing outside of the 50-mile radius
• Travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week if remote