Associate Project Analyst / Billing Customer Service

Summary

Labcorp is a global leader in laboratory services and diagnostic testing solutions. The Associate Project Analyst / Billing Client Service role supports customer billing operations by resolving billing issues, reviewing invoices, coordinating with internal and external stakeholders, and supporting billing projects and accounts receivable performance.

Responsibilities

• Interact directly with customers to resolve billing issues, including client billing, bill-type transfers and patient billing investigation
• Works with internal departments, as well as sales personnel and assigned customers to resolve customer disputes, pricing challenges, and information cleanup
• Support the Billing Project Analyst on specific customers and/or billing projects
• Routinely pulls invoices and proactively reviews them for accuracy for specific customers
• Pulls invoices for new account startups and works with account manager and customer to ensure alignment as it pertains to billing accuracy and timely payments
• Participate in client education to ensure proper billing processes are in place
• Participate in AR calls and helps support the overall AR performance for assigned subdivision
• Supports assigned subdivisions bad debt initiatives in-order-to reduce bad debt
• Conducts billing reviews and audits for assigned customers while working with internal and external stakeholders to ensure differentiated customer billing experience
• Coordinates with other customers to ensure the accuracy of billing information
• Corresponds with clients, answers questions, and resolves issues
• Follows up on outstanding payments, repairs and re-sends invoices
• Primarily interacts with customers virtually but will meet with some assigned customers in-person as needed to ensure quality customer experience and participate in startups or Business Reviews
• Other routine billing duties as needed or as assigned by supervisor

Skills

• Minimum High school diploma or equivalent and 1+ years in billing customer service, accounting or bookkeeping assistant, analysis or similar project-oriented work experience required
• Proficiency in Microsoft Office and knowledge of accounting software
• Working knowledge of accounting principles
• Strong customer service skills
• Efficient multitasking and time management skills
• Strong organizational skills and attention to detail
• Healthcare, Lab Industry, RCM, or other Healthcare related billing experience strongly preferred
• Previous sales or client-facing (in-person or virtual) work experience strongly preferred
• Prior knowledge of Labcorp systems or internal processes highly desirable

Qualifications

Must Haves

• Minimum High school diploma or equivalent and 1+ years in billing customer service, accounting or bookkeeping assistant, analysis or similar project-oriented work experience required
• Proficiency in Microsoft Office and knowledge of accounting software
• Working knowledge of accounting principles
• Strong customer service skills
• Efficient multitasking and time management skills
• Strong organizational skills and attention to detail

Nice to Haves

• Healthcare, Lab Industry, RCM, or other Healthcare related billing experience strongly preferred
• Previous sales or client-facing (in-person or virtual) work experience strongly preferred
• Prior knowledge of Labcorp systems or internal processes highly desirable

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.