Field Service Engineer 2

Summary

Lam Research designs and engineers etch and deposition products for the semiconductor industry. The Field Service Engineer 2 provides on-site installation, repair, maintenance, troubleshooting, and customer support for complex semiconductor equipment while coordinating with internal teams and customers.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
• Maintain records and reports to coordinate activities between Lam and the customer
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
• Transparently discuss opportunities and challenges with customer to increase trust
• Update customer on status of Lam tools as needed

Skills

• Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
• This is a graduate eligible role
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills

Qualifications

Must Haves

• Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
• This is a graduate eligible role

Nice to Haves

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills

Benefits

• Lam offers a variety of work location models based on the needs of each role, including hybrid On-site Flex and Virtual Flex arrangements.
• ‘Virtual Flex’ employees work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.