Summary
Lam Research is a leading company in the semiconductor industry, dedicated to providing premier customer support. As a Field Service Engineer, you will be responsible for delivering high-quality on-site repair, maintenance, and installation services for complex electro-mechanical systems while ensuring operational excellence and customer satisfaction.
Responsibilities
- Provide high-quality on-site repair and maintenance services, as well as complete installation and relocation start-up support, for Lam’s complex electro-mechanical and electronic systems at customer sites
- Perform analytical problem-solving and troubleshooting; conduct diagnostics; isolate issues to the component level; and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions
- Stay up to date on semiconductor capital equipment and Lam products through ongoing learning, training, and certification
- Assist with complex field modifications and updates, maintaining detailed records and reports to coordinate activities between Lam and the customer
- Serve as a subject matter expert, representing Lam to our valued customers and delivering exceptional customer satisfaction
- Troubleshoot issues and develop customer response action plans to support customer needs
- Transparently discuss opportunities and challenges with customers to build trust and strengthen partnerships
- Provide technical instruction and mentoring to junior engineers
Skills
- Bachelor's degree in Electronics, Engineering, or a related field with 2+ years of relevant experience; or an advanced degree with no prior experience; or equivalent professional experience
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
- Ability to work in a cleanroom environment while wearing personal protective equipment (PPE), including a cleanroom suit
- Frequently required to position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
- Ability to travel frequently, both domestically and internationally, based on customer needs; flexibility to work a variety of shifts, including compressed and alternative workweeks, as well as overtime and on-call support when needed
- This is a graduate-eligible role
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
- Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus
- Communication skills, both written and verbal, in English
- Foundational analytical and problem-solving skills
Qualifications
Must Haves
- Bachelor's degree in Electronics, Engineering, or a related field with 2+ years of relevant experience; or an advanced degree with no prior experience; or equivalent professional experience
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
- Ability to work in a cleanroom environment while wearing personal protective equipment (PPE), including a cleanroom suit
- Frequently required to position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
- Ability to travel frequently, both domestically and internationally, based on customer needs; flexibility to work a variety of shifts, including compressed and alternative workweeks, as well as overtime and on-call support when needed
- This is a graduate-eligible role
Nice to Haves
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
- Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus
- Communication skills, both written and verbal, in English
- Foundational analytical and problem-solving skills