Accounts Receivable & Collections Specialist

Summary

Language Services Associates provides language-based services and is seeking an Accounts Receivable & Collections Specialist. The role supports the revenue-to-cash process through billing, collections, cash application support, customer account administration, invoice management, account reconciliation, and customer service.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts, responding to customer inquiries related to invoices, payment status, account balances, billing requirements, and general accounts receivable matters
• Monitor and manage shared Accounts Receivable email inboxes, ensuring customer requests, billing inquiries, and collection-related communications are addressed promptly or routed to the appropriate team member
• Assist with daily billing activities, including reviewing onsite billing transactions for completeness and accuracy prior to invoice generation
• Prepare, distribute, and upload customer invoices through customer portals, electronic billing platforms, and other customer-required submission methods while ensuring compliance with customer billing requirements
• Maintain accurate customer account records, including billing contacts, remittance information, invoice delivery preferences, and customer-specific billing requirements
• Review customer purchase order information and assist in monitoring purchase order expirations, and billing requirements to support successful invoice processing
• Manage collection activities for assigned small- and mid-tier customer accounts, including customer outreach by phone and email to secure payment of outstanding balances
• Review accounts receivable aging reports and follow up on past-due accounts to identify collection opportunities, resolve payment delays, and support reduction of delinquent balances
• Research and assist in resolving routine payment disputes, invoice discrepancies, short payments, deductions, and customer account questions in coordination with internal departments
• Issue customer statements, payment reminders, and collection correspondence as part of ongoing collection efforts
• Escalate complex collection issues, significant delinquent accounts, disputed balances, and customer concerns to the Accounts Receivable Operations Specialist or Manager as appropriate
• Assist with the application of customer payments and provide backup support for cash application activities to ensure accurate recording of cash receipts
• Research unapplied cash, payment discrepancies, and remittance information to support timely account reconciliation and accurate customer balances
• Assist with preparation of aging reports, collection status updates, and other accounts receivable reporting as requested by management
• Support internal control requirements by maintaining accurate documentation of billing, collections, and customer account activities
• Collaborate with the Accounts Receivable Operations Specialist and Manager to identify opportunities for improving billing, collections, customer service, and accounts receivable processes
• Perform other accounts receivable, billing, collections, and administrative duties as assigned

Skills

• 3-5 years of accounts receivable, billing, collections, customer account management, or related accounting experience
• Experience working with ERP systems, customer billing portals, and Microsoft Excel
• Understanding of accounts receivable processes, collections practices, and cash application procedures
• Strong customer service and communication skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively within a team environment

Qualifications

Nice to Haves

• 3-5 years of accounts receivable, billing, collections, customer account management, or related accounting experience
• Experience working with ERP systems, customer billing portals, and Microsoft Excel
• Understanding of accounts receivable processes, collections practices, and cash application procedures
• Strong customer service and communication skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively within a team environment

Benefits

• Medical coverage for full-time employees
• Dental coverage for full-time employees
• Vision coverage for full-time employees
• 401k with partial match for full-time employees
• Other employer-covered benefits for full-time employees
• Generous 401k match for qualifying employees
• Remote work arrangement