Manager, Client Strategy & Operations

Summary

Leap is a benefits solutions company focused on improving the delivery and financing of employer specialty pharmacy therapies. The Manager, Client Strategy & Operations will build post-sale client delivery processes, develop forecasting and reporting models, leverage AI for client materials, coordinate cross-functional priorities, and identify opportunities for client engagement and account expansion.

Responsibilities

• Define the architecture needed to support a growing client base and ensure consistent delivery
• Build the models the company uses to forecast member activation rates, cost savings, and top-line revenue
• Leverage AI to automate reporting and materials for recurring client meetings (e.g., Quarterly Business Reviews)
• Work with the data and analytics team to define the tables and business logic needed to support client reporting
• Align with then member activation and marketing teams to measure the impact of lifecycle campaigns and program design variables
• Partner with the pharmacy team on drug sourcing strategy
• Collaborate with the growth strategy team to bring client insights into pre-sale collateral
• Find pathways to expand client relationships, including deeper collaboration (e.g., through care navigation partners) to increase member engagement, as well as commercial opportunities to grow account revenue
• Define the cadence for post-sale communications and the optimal operational model for each client type

Skills

• • Passion for delivering high-quality care and improving patients' lives
• • Strong data fluency, analytical, and problem-solving skills
• • Fluency and interest in using AI to innovate and solve problems at scale
• • Excitement around solving hard problems in a scrappy, low-ego, ambiguous environment
• • High attention to detail (and willingness to dive into the weeds)
• • Comfort communicating with executive audiences (both internal and external)
• • Alignment with Leap's values •(see• [•here•](https://www.leaphealth.com/careers)•)•
• • 3–6 years of experience in consulting, investment banking, strategy, and/or operations roles at high-growth companies
• • Prior experience working in healthcare
• • HQ in the NYC (but open to applicants across the US!)

Qualifications

Must Haves

• • Passion for delivering high-quality care and improving patients' lives
• • Strong data fluency, analytical, and problem-solving skills
• • Fluency and interest in using AI to innovate and solve problems at scale
• • Excitement around solving hard problems in a scrappy, low-ego, ambiguous environment
• • High attention to detail (and willingness to dive into the weeds)
• • Comfort communicating with executive audiences (both internal and external)
• • Alignment with Leap's values •(see• [•here•](https://www.leaphealth.com/careers)•)•

Nice to Haves

• • 3–6 years of experience in consulting, investment banking, strategy, and/or operations roles at high-growth companies
• • Prior experience working in healthcare
• • HQ in the NYC (but open to applicants across the US!)

Benefits

• Offers equity
• Remote work arrangement