Account Executive

Summary

LifeLabs Learning is a professional training and coaching company that helps managers, teams, and organizations build practical leadership and interpersonal skills. The Account Executive will manage the full sales cycle, from pipeline development and consultative selling through client conversion, rebooking, portfolio growth, and account expansion, while serving as a trusted learning and development advisor.

Responsibilities

• Pipeline Development & Opportunity Generation - Proactively identify, engage, and nurture sales opportunities across both new and existing clients, building a healthy, forward-looking pipeline
• Cultivate relationships with target buyers using a relationship-first, consultative approach, positioning yourself as a trusted L&D expert
• Understand prospective and existing clients’ unique needs, goals, challenges, org culture, and structure, tailoring solutions accordingly
• Partner with Growth, Marketing, and internal teams to optimize lead generation, uncover expansion opportunities, and refine sales strategies
• Analyze sales data, pipeline health, and client feedback to inform business development and account planning
• Build expertise in your assigned portfolio, including trends, challenges, and opportunities influencing buying decisions
• Maintain accurate and up-to-date CRM (HubSpot) data to support learning, forecasting, and decision-making
• Client Conversion, Growth & Portfolio Management - Inspire trust, spark delight, and create confidence that a LifeLabs partnership will deliver meaningful impact — from first sale through rebooking and expansion
• Lead discovery, follow-up, and rebooking conversations as a keen diagnostician, thoughtful partner, and L&D subject-matter expert
• Propose (and close) thoughtful, simple solutions that meet client needs and lead to initial bookings, renewals, and additional engagements
• Consult clients on improving program effectiveness (e.g., satisfaction, attendance, learning retention, and impact on organizational goals)
• Follow up after programs to assess success, gather insights, and identify future opportunities
• Serve as primary point of contact through Onboarding and active program management, cross-functionally collaborating with Client Success and Facilitation
• Lead impact calls, drive rebookings, and account expansion conversations
• Collect and maintain high-quality data across your portfolio to power strong client and business decisions
• Review HubSpot metrics independently and with your Manager to support ongoing growth and development
• Client Communication & Professional Excellence - Deliver seamless, responsive, and high-quality client experience across all stages of the relationship
• Respond to client and prospect communications within 24 hours (or sooner when appropriate)
• Send all materials on time and with accuracy (e.g., learning journeys, proposals)
• Show up to all calls and meetings on time and send follow-up materials when promised
• Lead virtual and in-person meetings with strong preparation, professionalism, and presence (reliable tech, distraction-free setup)
• Represent LifeLabs with clarity, warmth, authority, energy, and professionalism
• Networking & Event Representation - Support business development and relationship growth through thoughtful external representation
• Attend key account meetings, Culture Club, conferences, partner events, and networking events within your assigned portfolio
• Leverage events to generate new opportunities, deepen relationships, and follow up with leads and clients post-event
• Prepare thoroughly by researching attendees and client history and ensuring strong virtual or in-person setups
• Showcase the value of LifeLabs offerings, elicit “aha moments,” and create space for dialogue and questions

Skills

• At least 2 years of overall sales experience, including B2B experience
• Experience selling to upper SMB market, HR/People teams, or Education
• Education, EdTech (non–K-12), Learning & Development, or related industry
• Experience selling to roles at the Director-level and higher

Qualifications

Must Haves

• At least 2 years of overall sales experience, including B2B experience
• Experience selling to upper SMB market, HR/People teams, or Education
• Education, EdTech (non–K-12), Learning & Development, or related industry
• Experience selling to roles at the Director-level and higher

Benefits

• Fully remote position with flexibility on candidate location
• Medical coverage
• Dental coverage
• 401(k)