Inbound Sales Development Representative

Summary

Lightspeed Commerce provides a cloud commerce platform that helps merchants simplify and scale their online and physical operations. The Inbound Sales Development Representative will drive revenue growth by qualifying inbound leads, nurturing prospects, identifying customer needs, managing lead sources and customer data, and supporting sales pipeline growth.

Responsibilities

• Drive new business growth through qualifying warm inbound leads from marketing generated sources (webinars, trials, quote/demo requests) primarily through telephone and email communication
• Nurture all inbound leads through to qualification for Lightspeed’s inside sales team
• Create a great first impression to our prospects and customers by providing them with a world class experience
• Identify customer needs to determine if Lightspeed solutions would be a good fit
• Manage multiple lead sources, including incoming calls, emails, chats and referrals at a given time
• Manage existing customer database using Salesforce, to ensure all communications are logged and identified
• Work with the Sales Development Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, quarterly and annual goals
• Handle other duties and responsibilities as defined by management

Skills

• 2+ years of sales or customer facing experience
• Experience in technology (software, mobile or other) – major plus
• Experience in hospitality an asset
• Excellent customer service and telephone skills, including strong listening, verbal and written communication
• Autonomous, outgoing, a self-starter
• Tech savvy, but able to understand people who are not
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
• Being awesome and entrepreneurial

Qualifications

Must Haves

• 2+ years of sales or customer facing experience
• Experience in technology (software, mobile or other) – major plus
• Experience in hospitality an asset
• Excellent customer service and telephone skills, including strong listening, verbal and written communication
• Autonomous, outgoing, a self-starter
• Tech savvy, but able to understand people who are not
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
• Being awesome and entrepreneurial

Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families
• Continuous learning opportunities
• Global mobility