Services Project Coordinator (Remote) EST

Summary

Lowe’s is a home improvement company serving customers through its retail and installation services. The Services Project Coordinator manages end-to-end support for installation projects by coordinating with customers, service providers, stores, and vendors, tracking progress, resolving work order issues, and maintaining project documentation and compliance.

Responsibilities

• Answer inbound calls from customers, service providers and stores to provide installation job support
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information
• Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce)
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes
• Drive for results by consistently achieving goals and completing tasks/activities on time
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback
• Adapt to a fast-paced environment with evolving process enhancements
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc

Skills

• * High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• * 1- 3 years' experience in a customer facing role
• * Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii
• * Bachelor's degree Related field
• * 1 year Experience in project coordination OR experience in remodeling or construction industry
• * 1 year Experience working in a Project Management function
• * Experience in contact center environment

Qualifications

Must Haves

• * High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• * 1- 3 years' experience in a customer facing role
• * Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii

Nice to Haves

• * Bachelor's degree Related field
• * 1 year Experience in project coordination OR experience in remodeling or construction industry
• * 1 year Experience working in a Project Management function
• * Experience in contact center environment

Benefits

• This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
• The Services Project Coordinator will receive regular feedback and coaching from his/her leader.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.