Brand Success Account Manager

Summary

LTK is a global technology platform that empowers lifestyle creators through creator commerce tools and connects brands, creators, and shoppers. The Brand Success Account Manager serves as a strategic partner for LTK brand platform customers, helping them achieve campaign results, increase platform spend, and maintain long-term success through consultation, relationship management, and data-driven recommendations.

Responsibilities

• Responsible for end-to-end Brand Success for brands on the LTK brand platform
• Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals
• Successfully utilize our tools and capabilities to guide brands to successfully complete campaigns
• Responsible for ongoing re-selling brands on the value of the LTK platform, in order to grow gifting and brand campaign spend / flat fees to Creators
• Be well-versed in Creator marketing metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTK
• Consistently achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and brand retention
• Provide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgency
• You will be an expert problem solver and think thru creative solutions for our brands
• Work closely with sales team partners to have a seamless passover of high priority brands from pre-sales to post-sales and drive further adoption

Skills

• 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
• A history of consistently exceeding important metrics and activity targets
• Experience presenting to clients across a variety of levels
• Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
• Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
• Excellent organization, project management and time management skills, and ability to take initiative
• Experience troubleshooting issues for clients
• Ability to communicate semi-technical and technical concepts to clients
• Experience with data and utilizing data to successfully communicate results and recommendations
• Experience using Hubspot or comparable CRM system
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback
• Authorization to work in the U.S. is a precondition of employment

Qualifications

Must Haves

• 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
• A history of consistently exceeding important metrics and activity targets
• Experience presenting to clients across a variety of levels
• Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
• Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
• Excellent organization, project management and time management skills, and ability to take initiative
• Experience troubleshooting issues for clients
• Ability to communicate semi-technical and technical concepts to clients
• Experience with data and utilizing data to successfully communicate results and recommendations
• Experience using Hubspot or comparable CRM system
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback
• authorization to work in the U.S. is a precondition of employment

Benefits

• The opportunity to be part of the leading global company in creator commerce
• A remote-first, productivity-first environment
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO
• For temporary full-time employees, benefits eligibility may vary