Business Development & Customer Success Specialist, EdTech (Contract)

Summary

Macmillan Learning is a privately-held, family-owned digital learning company that develops research-grounded tools, content, and services to support learners. The contractor will manage the full engagement cycle for the ELSiE AI-powered simulation platform, from prospect outreach and product demonstrations through pilot activation, classroom implementation, adoption monitoring, and market feedback reporting.

Responsibilities

• You’ll research and identify target institutions and contacts to build focused prospect pipelines
• You’ll execute sustained outbound communication via phone, tailored emails, and follow-up sequences
• You’ll conduct consultative discovery conversations to uncover institutional needs and evaluate potential usage
• You’ll deliver customized live demonstrations of the ELSiE platform, accurately reflecting current product capabilities
• You’ll advise and support instructors through pilot onboarding, setup, and first-time classroom execution
• You’ll monitor pilot progression, identify adoption barriers, and recommend actions to resume stalled implementations
• You’ll gather and synthesize instructor feedback to identify systemic product and market trends for internal teams
• You’ll document activity, maintain pipeline accuracy, and generate monthly status reports within Salesforce
• Fully onboarded higher education instructors actively utilizing the ELSiE platform in classroom settings
• Structured qualitative feedback and monthly Salesforce reports summarizing adoption patterns, product limitations, and market insights due at designated monthly milestones
• Documented continuation strategies for successful pilots (such as second-course extensions or departmental expansions) and recruited faculty contacts for case studies or reference calls
• Fully updated and accurate CRM records in Salesforce detailing prospect contacts, pilot status, and engagement metrics

Skills

• • Demonstrated Delivery: Proven background executing outbound outreach (phone/email), managing client discovery, and guiding users through product onboarding
• • Consultative Communication: Ability to conduct problem-based discovery conversations and present live digital product demonstrations clearly
• • Technical Proficiency: Hands-on experience navigating and updating CRMs (such as Salesforce) for pipeline management and reporting
• • Adaptability: Demonstrated capability to operate effectively in early-stage product environments with evolving processes
• • Work Sample/Evidence: Willingness to provide professional references or case studies demonstrating success with user activation or pilot management
• • Engagement type: Contractor (employed through a third-party staffing partner)
• • Duration: 6-month initial engagement
• • Time commitment: Approximately 40 hours per week
• • Location: Remote (US)
• • Background working within higher education, edtech, or academic customer success
• • Experience supporting faculty, department chairs, or instructional designers
• • Exposure to AI-enabled tools, simulation learning, or pilot program management
• • Familiarity with academic purchasing cycles or user agreement coordination

Qualifications

Must Haves

• • Demonstrated Delivery: Proven background executing outbound outreach (phone/email), managing client discovery, and guiding users through product onboarding
• • Consultative Communication: Ability to conduct problem-based discovery conversations and present live digital product demonstrations clearly
• • Technical Proficiency: Hands-on experience navigating and updating CRMs (such as Salesforce) for pipeline management and reporting
• • Adaptability: Demonstrated capability to operate effectively in early-stage product environments with evolving processes
• • Work Sample/Evidence: Willingness to provide professional references or case studies demonstrating success with user activation or pilot management
• • Engagement type: Contractor (employed through a third-party staffing partner)
• • Duration: 6-month initial engagement
• • Time commitment: Approximately 40 hours per week
• • Location: Remote (US)

Nice to Haves

• • Background working within higher education, edtech, or academic customer success
• • Experience supporting faculty, department chairs, or instructional designers
• • Exposure to AI-enabled tools, simulation learning, or pilot program management
• • Familiarity with academic purchasing cycles or user agreement coordination

Benefits

• Location: Remote (US)