Billing Specialist I

Summary

Cox Automotive is an automotive technology company serving drivers and dealers through consumer and dealer-facing brands. The Billing Specialist I handles inbound customer inquiries, processes and audits billing transactions, resolves discrepancies, maintains customer accounts, and supports billing-related workflows and internal teams.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines
• Set up and maintain customer accounts within billing systems
• Review, verify, and audit billing information to ensure accuracy and completeness
• Research and resolve billing discrepancies, payment issues, and customer inquiries
• Post payments and adjustments to customer accounts
• Monitor billing reports and identify exceptions or potential issues
• Assist with collections-related activities and payment tracking as needed
• Partner with internal departments to gather information and resolve billing concerns
• Maintain accurate records and supporting documentation
• Follow company billing policies, procedures, and regulatory requirements
• Support continuous improvement initiatives that enhance billing efficiency and accuracy
• Perform other duties as assigned

Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role
• Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience
• Ability to articulate issues, document resolution, & recognize when to escalate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Qualifications

Must Haves

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role
• Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience
• Ability to articulate issues, document resolution, & recognize when to escalate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
• Can work remotely anywhere in the specified country