Product Specialist

Summary

LeadVenture is a company that specializes in supporting dealers and retailers. The Product Specialist role involves assisting dealers with their enrollment in brand programs and ensuring their connectivity to various social media platforms.

Responsibilities

• Assist in retailer account enrollment and connectivity to subscribed destinations
• Connect retailers to search and social destinations via email and phone outreach
• Ensure appropriate products are set and maintained at the retailer level
• Respond to assigned retailer inquiries (support tickets) and work them to resolution
• Complete tickets within 1 business day
• Utilize Thumbstopper
• Utilize SalesForce
• Provide polite and professional support via phone, chat, email, video/screen share, to resolve any issues or answer questions regarding brand programs
• Resolve and close support cases as they come into SalesForce. No case should remain open/new for more than 24 hours
• Initiate calls and emails to connect or reconnect Dealer social pages
• Contribute a minimum of 40 working hours per week
• Notify manager if tardiness will occur
• Attendance required in office – on all weekdays during training. After 90 days, Wednesdays is an optional work from home day
• Participate in scheduled meeting(s) as required
• Maintain collaborative team presence using Ticketing and Conversations in Salesforce, via Slack, and by actively participating in company meetings
• Professional interaction with company departments including sales, technology, and executive management departments
• Other duties as required
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence

Skills

• Professional verbal and written communications skills
• 2 year minimum in customer facing experience
• Proven ability to build and maintain relationships with clients
• Detail oriented with excellent organizational skills
• Proficient with Microsoft Office Suite, SalesForce and other software solutions
• 1-3+ years of experience in customer service or similar role
• Bachelor Degree preferred but will consider High School diploma with additional experience

Qualifications

Must Haves

• Professional verbal and written communications skills
• 2 year minimum in customer facing experience
• Proven ability to build and maintain relationships with clients
• Detail oriented with excellent organizational skills
• Proficient with Microsoft Office Suite, SalesForce and other software solutions
• 1-3+ years of experience in customer service or similar role

Nice to Haves

• Bachelor Degree preferred but will consider High School diploma with additional experience

Benefits

• After 90 days, Wednesdays is an optional work from home day.