Account Manager - Bulgaria

Summary

marta is a company focused on improving the 24-hour care market through a platform connecting caregivers and families. The Account Manager will acquire and manage a caregiver client base, advise caregivers on care assignments, support transitions and emergencies, and improve customer experience through feedback and collaboration with international teams.

Responsibilities

• No cold calling! You advise caregivers who have expressed interest and build your own pipeline
• You discuss possible care assignments with caregivers and support them with transitions and emergencies
• You independently manage your caregiver base and act as their main point of contact throughout their assignment
• You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist
• You provide best practices for conflict resolution to caregivers
• You collaborate closely with our international teams
• To continuously improve internal processes and customer experience, you provide constructive feedback based on your experiences

Skills

• If you work remotely, you need to have previous experience as a recruiter or account manager for live in caregivers
• You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta
• You are known for your personable, open, and communicative personality
• You have a winner's mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team
• You speak Bulgarian fluently (C2) and either good English or German
• If you want to work in one of our offices, you ideally have initial experience in account management, customer support, sales, or live in care
• Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage

Qualifications

Must Haves

• If you work remotely, you need to have previous experience as a recruiter or account manager for live in caregivers
• You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta
• You are known for your personable, open, and communicative personality
• You have a winner's mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team
• You speak Bulgarian fluently (C2) and either good English or German

Nice to Haves

• If you want to work in one of our offices, you ideally have initial experience in account management, customer support, sales, or live in care
• Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage

Benefits

• Attractive commissions.
• A beautiful office in the heart of Berlin with state-of-the-art facilities and everything you need to work efficiently.
• In addition to the Berlin office, locations in Bonn, Lithuania, Romania, and Poland.
• Regular team events and legendary company parties.
• The opportunity to work from home up to two days per week.
• 21–26 days of vacation per year.
• Everything you need in the office to keep you comfortable and energized.
• Regular feedback sessions and exciting growth and learning opportunities.