Audio Visual Engineer - Post-Sales

Summary

Mason Technologies Inc. provides technology integration services, including commercial audio-visual systems. The Audio Visual Engineer supports projects from design review through installation, configuration, commissioning, troubleshooting, documentation, and closeout, working with project managers, technicians, clients, vendors, and manufacturers.

Responsibilities

• Provide technical engineering support throughout the installation and implementation of commercial AV systems
• Review approved AV designs, drawings, equipment lists, scopes of work, and project documentation to ensure accurate execution
• Work closely with project managers and field technicians to support the successful installation of AV systems
• Review system designs and identify potential installation or technical issues before and during project execution
• Support AV system configuration, programming, testing, commissioning, and troubleshooting
• Assist with the integration and configuration of conferencing systems, displays, audio systems, DSPs, control systems, video distribution, and networked AV technologies
• Conduct site visits, project walkthroughs, and field inspections to verify installation conditions and system requirements
• Troubleshoot technical issues and develop solutions in collaboration with field teams, manufacturers, project managers, and other stakeholders
• Coordinate with manufacturers and vendors to resolve technical questions, equipment issues, and system integration challenges
• Review and support equipment substitutions, design changes, and field modifications as required
• Assist with system testing and commissioning to verify that equipment and systems perform according to project requirements
• Support the development and maintenance of as-built drawings, system documentation, and other project closeout materials
• Participate in client walkthroughs, training sessions, and turnover activities as needed
• Provide technical guidance and mentorship to field technicians when required
• Maintain clear and accurate engineering documentation throughout project execution
• Manage multiple concurrent projects and engineering assignments while meeting established deadlines

Skills

• 2+ years of experience working with commercial audio-visual systems in an engineering, installation, commissioning, or technical support capacity
• Strong understanding of commercial AV technologies, including signal flow, DSPs, control systems, displays, conferencing systems, video distribution, and networked AV
• Hands-on experience troubleshooting and commissioning commercial AV systems
• Familiarity with AV control systems, DSP configuration, audio systems, video systems, and collaboration technologies
• Ability to read and interpret AV drawings, signal flow diagrams, rack elevations, system schematics, and equipment schedules
• Experience with manufacturer platforms and technologies such as Crestron, Extron, Q-SYS, Biamp, Shure, Logitech, Samsung, LG, Sony, Barco, or similar systems is a plus
• Strong problem-solving and troubleshooting skills with the ability to diagnose technical issues in the field
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients, project managers, technicians, vendors, and other stakeholders
• Strong organizational skills with the ability to manage multiple projects and changing priorities
• Ability to travel throughout the New York and Southeast regions for project sites, commissioning, troubleshooting, and client support
• Candidates should be located within reasonable proximity to the New York City or Miami/Southeast markets and be available to travel to project sites, client meetings, and company offices as needed
• Proficiency with AutoCAD, Bluebeam, Microsoft Excel, and Microsoft Office is preferred
• CTS certification is strongly preferred

Qualifications

Must Haves

• 2+ years of experience working with commercial audio-visual systems in an engineering, installation, commissioning, or technical support capacity
• Strong understanding of commercial AV technologies, including signal flow, DSPs, control systems, displays, conferencing systems, video distribution, and networked AV
• Hands-on experience troubleshooting and commissioning commercial AV systems
• Familiarity with AV control systems, DSP configuration, audio systems, video systems, and collaboration technologies
• Ability to read and interpret AV drawings, signal flow diagrams, rack elevations, system schematics, and equipment schedules
• Experience with manufacturer platforms and technologies such as Crestron, Extron, Q-SYS, Biamp, Shure, Logitech, Samsung, LG, Sony, Barco, or similar systems is a plus
• Strong problem-solving and troubleshooting skills with the ability to diagnose technical issues in the field
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients, project managers, technicians, vendors, and other stakeholders
• Strong organizational skills with the ability to manage multiple projects and changing priorities
• Ability to travel throughout the New York and Southeast regions for project sites, commissioning, troubleshooting, and client support
• Candidates should be located within reasonable proximity to the New York City or Miami/Southeast markets and be available to travel to project sites, client meetings, and company offices as needed

Nice to Haves

• Proficiency with AutoCAD, Bluebeam, Microsoft Excel, and Microsoft Office is preferred
• CTS certification is strongly preferred

Benefits

• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Bagel Thursdays: Enjoy weekly treats with Bagel Thursdays at our offices!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.
• This is a remote position with regional travel requirements.