P&C Business Partner

Summary

MCI USA is seeking a P&C Business Partner to support its talent and leadership population through strategic and operational human resources practices. The role partners with business units, leadership, Finance, Operations, and P&C teams to manage the talent lifecycle, performance and development processes, talent relations, compliance, workforce planning, engagement analytics, HR reporting, and AI-enabled process improvements.

Responsibilities

• Serve as the primary P&C partner to assigned Business Units, providing both strategic guidance and hands-on support across all talent matters
• Build deep understanding of the business by:
• Job shadowing key roles within assigned departments to gain operational insight
• Actively participating in BU and department leadership and team meetings
• Coach managers on performance, team effectiveness, communication, and talent experience
• Translate business needs into practical P&C actions that support performance, retention, and growth
• Own and execute all aspects of the talent lifecycle, including:
• Onboarding and offboarding coordination and system processing
• Creation of offer letters, promotion letters, and compensation change documentation
• Entry and maintenance of all talent data changes in systems (e.g., Paylocity, SuccessFactors, Jedox)
• Ensure all transactions are completed accurately, timely, and in alignment with governance and approvals
• Manage and process Talent Change Requests, ensuring proper approvals, documentation and workflow completion
• Drive execution of annual and cyclical performance processes using SuccessFactors, including goal setting, mid-year, and year-end reviews
• Track completion, follow up with leaders, and ensure quality and consistency of evaluations
• Support development planning (PDPs) and ongoing performance conversations
• Assist with promotion cycles, ensuring alignment to job architecture, leveling, and approval processes
• Partner with Talent Acquisition to support hiring needs, including:
• Intake meetings and role scoping
• Drafting and refining job descriptions aligned to job architecture
• Interview participation for key roles
• Support offer development, approvals, and offer letter creation and issuance and run background checks
• Owns governance of consultant engagements including scope alignment, agreement execution, and compliance with classification standards
• Manage talent relations matters, including documentation, investigations, and resolution
• Provide practical, compliant guidance to managers and talents
• Ensure adherence to federal, state, and local employment laws and internal policies
• Maintain proper documentation and audit-ready records
• Own execution and accuracy of Salary List (SL) management for assigned business units:
• Lead monthly SL reviews with BU leaders and Finance as well as providing strategic monthly updates to CPO
• Maintain and update SL data in Jedox
• Ensure alignment of all changes (hires, promotions, compensation updates) with budget and approvals
• Partner with Finance on headcount tracking, workforce planning, and compensation alignment
• Support merit planning, bonus cycles, and compensation updates, including system entry and validation
• Run and distribute reports related to SL, headcount, and compensation as needed
• Analyze Talent Engagement Survey (TES) results of respective BUs and provide actionable insights to leaders
• Support execution of targeted engagement initiatives tied to retention and performance
• Assist with recognition programs, engagement activities, and MCI culture initiatives
• Utilize HR data and reporting to inform decisions and track progress
• Run standard and ad hoc reports across systems (e.g., headcount, turnover, absenteeism, performance, compensation)
• Ensure data integrity across all HR systems and documentation
• Drives AI-enabled efficiencies across P&C processes, including automation of talent inquiries, reporting, and workflow optimization
• Execute and continuously improve core HR processes implementing AI efficiencies in all areas including:
• Onboarding and offboarding
• Talent inquiries via P&C AI agent
• Talent changes and promotions
• Recruitment workflows
• SL and compensation processes
• Act as a system and AI champion for HR tools, ensuring effective usage and process adherence and improvement

Skills

• 3-5 years of progressive HR experience including 1-2 years in a similar position or proven track record in a Human Resources Generalist capacity working with Analytics, HRIS, Talent Relations Support, etc. required
• Bachelor's degree or equivalent required
• Analytics, data-driven and AI efficiency-focused
• Competency and Strength in the following areas: HR Metrics and Reporting, Technology integration and utilization, Cultural Sensitivity, Compliance Management, Performance Management, Talent Relations, Legal Compliance, Talent Acquisition, Strategic Thinking and Change Management
• Excellent Communication, Relationship Building and Influencing Skills with the ability to partner and collaborate as well as drive change with talents at all levels
• Excellent work execution with the ability to prioritize multiple projects and priorities in a fast paced, changing environment
• Conflict Resolution Skills
• Ability to strategically partner with business leaders and a natural curiosity for learning roles, business services and understanding the global and local MCI culture and strategic goals
• High accuracy and timeliness in all HR transactions and system updates
• Deep understanding of business roles and team dynamics through active integration
• Consistent execution of performance, SL, and talent processes
• Measurable improvements in engagement and team effectiveness
• Up to 10% travel annually
• SHRM certification or HR degree preferred
• SuccessFactors and Paylocity Preferred

Qualifications

Must Haves

• 3-5 years of progressive HR experience including 1-2 years in a similar position or proven track record in a Human Resources Generalist capacity working with Analytics, HRIS, Talent Relations Support, etc. required
• Bachelor's degree or equivalent required
• Analytics, data-driven and AI efficiency-focused
• Competency and Strength in the following areas: HR Metrics and Reporting, Technology integration and utilization, Cultural Sensitivity, Compliance Management, Performance Management, Talent Relations, Legal Compliance, Talent Acquisition, Strategic Thinking and Change Management
• Excellent Communication, Relationship Building and Influencing Skills with the ability to partner and collaborate as well as drive change with talents at all levels
• Excellent work execution with the ability to prioritize multiple projects and priorities in a fast paced, changing environment
• Conflict Resolution Skills
• Ability to strategically partner with business leaders and a natural curiosity for learning roles, business services and understanding the global and local MCI culture and strategic goals
• High accuracy and timeliness in all HR transactions and system updates
• Deep understanding of business roles and team dynamics through active integration
• Consistent execution of performance, SL, and talent processes
• Measurable improvements in engagement and team effectiveness
• Up to 10% travel annually

Nice to Haves

• SHRM certification or HR degree preferred
• SuccessFactors and Paylocity Preferred

Benefits

• Annual Bonus opportunity.
• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program
• Significant growth opportunities