Registration Account Executive

Summary

MCI USA is seeking a Registration Account Executive to join its Registration Operations Team within the Convention Division. The role directs and implements conference registration, coordinates client and internal support teams, manages event timelines and deliverables, and provides operational leadership from advance planning through post-event reporting.

Responsibilities

• Works with the client to establish business processes for events and communicates those to the internal support departments
• Responsible for ensuring accurate setup for registration delivery
• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
• Prepares and trains the call center management and agents on event functionality and i Works with the client to establish business processes for events and communicates those to the internal support departments
• Responsible for ensuring accurate setup for registration delivery
• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
• Prepares and trains the call center management and agents on event functionality and intended delivery prior to the event launch
• Prepares weekly checkpoints containing progress numbers and suggested action for clients
• Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendations
• Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
• Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc
• Establish event goals based on client needs and monitors in order for them to be met/exceeded
• Coordinates event priorities for the internal support teams
• Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting
• Exercise independent decision authority for problem resolution
• Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
• All other duties as assigned

Skills

• 2+ years of Cvent registration experience
• Available for moderate travel (25%-30%)
• Lifting, carrying up to 50lbs
• Standing for extended hours of time without breaks
• Professional written and verbal communication skills
• Multi-task oriented
• Exceptional organizational and time-management skills
• High attention to detail
• Knowledge of registration/convention industry preferred
• Degree preferred but not required

Qualifications

Must Haves

• 2+ years of Cvent registration experience
• Available for moderate travel (25%-30%)
• Lifting, carrying up to 50lbs
• Standing for extended hours of time without breaks
• Professional written and verbal communication skills
• Multi-task oriented
• Exceptional organizational and time-management skills
• High attention to detail

Nice to Haves

• Knowledge of registration/convention industry preferred
• Degree preferred but not required

Benefits

• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program
• Remote work