Field Service Engineer III (California) - Electrophysiology Technologies

Summary

Medtronic is a global healthcare technology company developing medical technologies that improve patient care. The Field Service Engineer III serves as the primary technical representative for EP Technologies customers and sales and clinical teams, providing installation, maintenance, troubleshooting, and support for Affera systems. The role also supports customer-site training, technical data analysis, product improvements, and clinical procedures across a California territory.

Responsibilities

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems
• Maintain and submit technical records and documentation as per regulatory requirements
• Provide information from experience in the field to colleagues in the office as well as updates to the database
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures
• Provide input to Engineering and Manufacturing for upgrades to Affera products
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions
• Investigate, analyze, and recognize trends in technical data as it relates to Affera products
• Participate in special projects as requested by the US Field Service Manager or designee
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites

Skills

• High School Diploma or equivalent required
• 4 years of technical, clinical field service, technical internship or clinical customer support experience
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
• Bachelor's degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation
• Ability to troubleshoot problems and technically diagnose medical equipment
• Excellent English writing and verbal communication skills
• Excellent time management skills and detail oriented
• Flexibility to travel frequently including possible international locations
• Ability to work independently, self-motivated and without direct supervision
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
• Resides between the Bay Area and Sacramento

Qualifications

Must Haves

• High School Diploma or equivalent required
• 4 years of technical, clinical field service, technical internship or clinical customer support experience
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Nice to Haves

• Bachelor's degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation
• Ability to troubleshoot problems and technically diagnose medical equipment
• Excellent English writing and verbal communication skills
• Excellent time management skills and detail oriented
• Flexibility to travel frequently including possible international locations
• Ability to work independently, self-motivated and without direct supervision
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
• Resides between the Bay Area and Sacramento

Benefits

• This position is remote.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program), available to regular employees who work 20+ hours per week.
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums), available to all regular employees.
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
• Participation in Medtronic Diversity Networks and Employee Resource Groups (ERGs).