Meriplex
Posted 123 days agoVerified live 1d ago
Systems Analyst
Brief overview
Rolling Meadows, Illinois, United StatesIn-person
Customer serviceMicrosoft 365Active DirectoryTCP/IPNetworking fundamentalsVPN connectivityPassword resetsCommand lineOS troubleshootingTicket-driven environmentPriority managementVerbal communicationWritten communicationITIL concepts
About the company
Meriplexmeriplex.com
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
Job description
Summary
Meriplex is a company that values technical ability and customer service, and they are seeking a Systems Analyst to join their Technical Assistance Center. In this role, you will resolve Level 1 end-user issues, provide support for various IT needs, and ensure a positive support experience for users.
Responsibilities
- Be the first point of contact for end users, delivering friendly, professional, and timely support
- Troubleshoot common desktop, OS, email, printing, and connectivity issues
- Support customer-specific applications using documented procedures
- Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
- Navigate Active Directory to create, modify, and disable user accounts and groups
- Provide basic Microsoft 365 and Azure support
- Perform first-level triage for virtual server and system issues
- Accurately document work and manage tickets using established workflows
- Follow SOPs while knowing when to escalate issues appropriately
- Build trust with end users by setting clear expectations and following through
Skills
- Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
- Solid Tier 1 / Tier 1.5 technical foundation
- Basic understanding of Microsoft 365
- Basic understanding of Active Directory
- Basic understanding of TCP/IP and networking fundamentals
- Basic understanding of Command line and OS troubleshooting
- Ability to communicate effectively with both technical and non-technical users
- Comfortable working in a ticket-driven environment and managing priorities
- Team-oriented, dependable, and respectful in all interactions
- Prior MSP or service desk experience (highly encouraged)
- A+, Network+, and/or Server+ certifications
- Basic Microsoft 365 or Azure certifications
- Familiarity with ITIL concepts
- Strong written and verbal communication skills
Qualifications
Must Haves
- Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
- Solid Tier 1 / Tier 1.5 technical foundation
- Basic understanding of Microsoft 365
- Basic understanding of Active Directory
- Basic understanding of TCP/IP and networking fundamentals
- Basic understanding of Command line and OS troubleshooting
- Ability to communicate effectively with both technical and non-technical users
- Comfortable working in a ticket-driven environment and managing priorities
- Team-oriented, dependable, and respectful in all interactions
Nice to Haves
- Prior MSP or service desk experience (highly encouraged)
- A+, Network+, and/or Server+ certifications
- Basic Microsoft 365 or Azure certifications
- Familiarity with ITIL concepts
- Strong written and verbal communication skills
Benefits
- Supportive team environment with clear processes
- Exposure to a variety of technologies and real-world client environments
- Opportunity to grow beyond Tier 1 as your skills develop
- A company that values both technical ability and how you treat people
