Meriplex
Posted 177 days agoVerified live 13h ago
Systems Analyst
Brief overview
Overland Park, KSIn-person
Customer serviceMicrosoft 365Active DirectoryTCP/IPNetworking fundamentalsCommand lineOS troubleshootingCommunication with technical and non-technical usersTicket-driven environmentPriority managementTeam collaborationITIL concepts
About the company
Meriplexmeriplex.com
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
Job description
Summary
Meriplex is a company that provides technical assistance services, and they are seeking a Systems Analyst to join their Technical Assistance Center. The role involves resolving Level 1 end-user issues, delivering professional support, and managing a variety of IT needs while ensuring a positive support experience.
Responsibilities
- Be the first point of contact for end users, delivering friendly, professional, and timely support
- Troubleshoot common desktop, OS, email, printing, and connectivity issues
- Support customer-specific applications using documented procedures
- Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
- Navigate Active Directory to create, modify, and disable user accounts and groups
- Provide basic Microsoft 365 and Azure support
- Perform first-level triage for virtual server and system issues
- Accurately document work and manage tickets using established workflows
- Follow SOPs while knowing when to escalate issues appropriately
- Build trust with end users by setting clear expectations and following through
Skills
- Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
- Solid Tier 1 / Tier 1.5 technical foundation
- Basic understanding of: Microsoft 365, Active Directory, TCP/IP and networking fundamentals, Command line and OS troubleshooting
- Ability to communicate effectively with both technical and non-technical users
- Comfortable working in a ticket-driven environment and managing priorities
- Team-oriented, dependable, and respectful in all interactions
- Prior MSP or service desk experience (highly encouraged)
- A+, Network+, and/or Server+ certifications
- Basic Microsoft 365 or Azure certifications
- Familiarity with ITIL concepts
- Strong written and verbal communication skills
Qualifications
Must Haves
- Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
- Solid Tier 1 / Tier 1.5 technical foundation
- Basic understanding of: Microsoft 365, Active Directory, TCP/IP and networking fundamentals, Command line and OS troubleshooting
- Ability to communicate effectively with both technical and non-technical users
- Comfortable working in a ticket-driven environment and managing priorities
- Team-oriented, dependable, and respectful in all interactions
Nice to Haves
- Prior MSP or service desk experience (highly encouraged)
- A+, Network+, and/or Server+ certifications
- Basic Microsoft 365 or Azure certifications
- Familiarity with ITIL concepts
- Strong written and verbal communication skills
