IT Client Support, Tech & Engineering Fellow (Summer)

Summary

Metropolitan Transportation Authority is seeking an IT Client Support, Tech & Engineering Fellow for the Summer. The IT Fellow will provide administrative and analytical support to the IT Client Support Management, performing data analysis and developing metrics and workflows to enhance client support outcomes.

Responsibilities

• Kronos punch and Time sheet audit and analysis
• Service Now Support ticket audit and analysis
• Working with desktop managers to drive continuous improvement
• IT service desk metrics development and analysis
• Develop data reports Excel and/or Power Bi Dashboards
• Collaborate with interdisciplinary teams to improve work processes and deliver better customer service outcomes
• Develop and implement at least one process improvement to measure Service Now tickets and/or IT Service Desk metrics
• Provide logistical support for IT Client Support managers including scheduling meetings, taking meeting notes, and sharing status updates for ongoing priority work
• Review Kronos attendance reports and identify discrepancies to managers weekly

Skills

• Proficiency in Microsoft Office Suite is a must
• The candidate should possess organizational, analytical and communication skills
• The candidate should be able to work well under pressure and prioritize tasks effectively
• The candidate should have a keen eye for detail and be able to work independently while being an active team player
• Entry Level experience providing IT client/technical support
• All applicants must be authorized to work in the United States at the time of application
• Students' transcript must be submitted
• Entry level experience with Power BI preferred but not required
• Preferred Majors: Computer Information Systems, Computer Information Science, Computer Information Technology, Computer Science

Qualifications

Must Haves

• Proficiency in Microsoft Office Suite is a must
• The candidate should possess organizational, analytical and communication skills
• The candidate should be able to work well under pressure and prioritize tasks effectively
• The candidate should have a keen eye for detail and be able to work independently while being an active team player
• Entry Level experience providing IT client/technical support
• All applicants must be authorized to work in the United States at the time of application
• Students' transcript must be submitted

Nice to Haves

• Entry level experience with Power BI preferred but not required
• Preferred Majors: Computer Information Systems, Computer Information Science, Computer Information Technology, Computer Science