Part-Time IT Support Assistant

Summary

Total Systems Technologies Corporation is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence and defense agencies. They are seeking a dependable, customer-focused IT Support Desk Analyst to manage ticketing and provide troubleshooting support across the organization.

Responsibilities

• Serve as the first point of contact for IT support across the organization
• Handle basic ticket management and troubleshooting while maintaining attention to detail
• Communicate clearly with end users of all technical levels

Skills

• 6 months to 2 years of experience in an IT support or customer service role
• Basic understanding of Windows 10/11 operating systems
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
• Strong verbal and written communication skills
• Ability to follow documented procedures accurately and consistently
• Comfortable working in a remote environment with minimal supervision
• Strong organizational skills and ability to manage multiple priorities
• Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
• Experience with any ticketing or help desk system is a plus
• Reliable internet connection and a dedicated workspace for remote work
• Applicants selected must be a U.S. Citizen
• Candidates MUST reside in a HUBZone
• Candidates must reside within a reasonable commuting distance to Arlington, VA

Qualifications

Must Haves

• 6 months to 2 years of experience in an IT support or customer service role
• Basic understanding of Windows 10/11 operating systems
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
• Strong verbal and written communication skills
• Ability to follow documented procedures accurately and consistently
• Comfortable working in a remote environment with minimal supervision
• Strong organizational skills and ability to manage multiple priorities
• Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
• Experience with any ticketing or help desk system is a plus
• Reliable internet connection and a dedicated workspace for remote work
• Applicants selected must be a U.S. Citizen
• Candidates MUST reside in a HUBZone
• Candidates must reside within a reasonable commuting distance to Arlington, VA

Benefits

• Competitive Hourly Rates - Great pay and personal and team merit bonuses
• Team Events – ERG memberships, virtual and in person events, and company contests
• Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
• Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.