Customer Value Architect

Summary

Mixpanel is a product intelligence and analytics platform that helps teams understand product usage and make data-informed decisions. The Customer Value Architect supports customer adoption and value plans, connects Mixpanel usage to measurable business outcomes, builds stakeholder relationships, and partners with account and renewal teams to drive expansion and retention.

Responsibilities

• Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure
• Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most
• Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates
• Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing adoption evidence that supports both
• Help lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how a customer uses Mixpanel
• Monitor usage and health signals and support business reviews that surface what's working, deepen adoption, and catch risk early
• Spot underused features and contracted capabilities, and turn them into recommendations for the customer
• Triage product questions and issues, solving what you can and routing the rest to the right team
• Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data
• Coordinate with GTM, Product, and Engineering on escalations, and share what you learn with the broader Customer Value Architects team

Skills

• 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
• A track record of building relationships across a range of stakeholders, from business partners to technical teams
• The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders
• Growing experience connecting product usage to customer outcomes and ROI
• Comfort supporting adoption plans that tie daily work to a customer's larger goals
• Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
• A collaborative approach to working across account teams and internal partners to move plans forward
• Good judgment for prioritizing which accounts and actions need attention first, with support from your manager and senior teammates
• Background in product analytics, growth, or data-driven product development
• Experience in a technical advisory or professional services capacity
• Familiarity with analytics instrumentation, event tracking, or data tooling

Qualifications

Must Haves

• 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
• A track record of building relationships across a range of stakeholders, from business partners to technical teams
• The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders
• Growing experience connecting product usage to customer outcomes and ROI
• Comfort supporting adoption plans that tie daily work to a customer's larger goals
• Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
• A collaborative approach to working across account teams and internal partners to move plans forward
• Good judgment for prioritizing which accounts and actions need attention first, with support from your manager and senior teammates

Nice to Haves

• Background in product analytics, growth, or data-driven product development
• Experience in a technical advisory or professional services capacity
• Familiarity with analytics instrumentation, event tracking, or data tooling

Benefits

• Equity consideration
• Medical insurance coverage
• Vision insurance coverage
• Dental insurance coverage
• Mental Wellness Benefit
• Generous Vacation Policy
• Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Pre-Tax Benefits including 401(K)
• Wellness Benefit
• Holiday Break