Customer Value Architect III

Summary

Mixpanel is a product intelligence and analytics platform that helps companies understand how people use the products they build. The Customer Value Architect III owns adoption and value plans for a portfolio of accounts, connecting Mixpanel investments to measurable business outcomes. The role builds stakeholder relationships, drives enablement and product usage, supports expansion and renewals, and advises customers on AI in product workflows.

Responsibilities

• Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure
• Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most
• Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates
• Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both
• Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel
• Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early
• Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer
• Triage product questions and issues, solving what you can and routing the rest to the right team
• Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data
• Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team

Skills

• 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
• A track record of managing relationships across a range of stakeholders, from business partners to technical teams
• The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders
• Experience turning product usage into a clear story about customer outcomes and ROI
• Comfort building and running adoption plans that tie daily work to a customer's larger goals
• Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
• A collaborative approach to working across account teams and internal partners to move plans forward
• Good judgment for prioritizing which accounts and actions need attention first
• Background in product analytics, growth, or data-driven product development
• Experience in a technical advisory or professional services capacity
• Familiarity with analytics instrumentation, event tracking, or data tooling

Qualifications

Must Haves

• 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
• A track record of managing relationships across a range of stakeholders, from business partners to technical teams
• The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders
• Experience turning product usage into a clear story about customer outcomes and ROI
• Comfort building and running adoption plans that tie daily work to a customer's larger goals
• Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
• A collaborative approach to working across account teams and internal partners to move plans forward
• Good judgment for prioritizing which accounts and actions need attention first

Nice to Haves

• Background in product analytics, growth, or data-driven product development
• Experience in a technical advisory or professional services capacity
• Familiarity with analytics instrumentation, event tracking, or data tooling

Benefits

• This position is also eligible for equity consideration.
• Medical, vision, and dental insurance coverage.
• Variable compensation in the form of either a company bonus or commissions; variable compensation type is determined by your role and level.
• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break