Renewals Manager

Summary

Mixpanel is a product intelligence and analytics platform that helps companies understand how people use the products they build. The Renewals Manager owns the full renewal cycle for an assigned book of business, identifying risks, negotiating contracts, forecasting renewals, and partnering cross-functionally to retain and grow recurring revenue.

Responsibilities

• Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency
• Negotiate contract renewals using sound commercial judgment, building strategies that protect customer relationships while maximizing contract value
• Maintain a rolling 90–120-day forecast; analyze renewal data regularly to identify trends, surface risk, and prioritize intervention
• Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers
• Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to navigate complex situations and protect retention
• Develop and present pricing and packaging proposals tailored to customer needs and growth stage
• Articulate Mixpanel's differentiated value and defend against competitive pressures during renewal negotiations
• Contribute to renewal process improvements and help build scalable playbooks for the team

Skills

• A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment
• Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals
• The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction
• Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions
• Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals
• Experience in product analytics, data tooling, or developer-facing SaaS
• Familiarity with Salesforce, Gong, or similar CRM and forecasting tools
• Background in value selling or outcome-based selling methodologies

Qualifications

Must Haves

• A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment
• Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals
• The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction
• Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions
• Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals

Nice to Haves

• Experience in product analytics, data tooling, or developer-facing SaaS
• Familiarity with Salesforce, Gong, or similar CRM and forecasting tools
• Background in value selling or outcome-based selling methodologies

Benefits

• Eligible for equity consideration
• Medical insurance coverage
• Vision insurance coverage
• Dental insurance coverage
• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Pre-Tax Benefits including 401(K)
• Wellness Benefit
• Holiday Break