Renewals Manager

Summary

Eve is redefining legal technology for plaintiff law firms with AI that supports every stage of a case, from intake through resolution. The Renewals Manager will manage renewal operations, support scaled and enterprise renewal strategies, grow into account ownership, build scalable renewals processes, and collaborate with customer success, sales, deal desk, and Finance teams.

Responsibilities

• Own the Ops Layer of Renewals: Run auto-renewal processing, forecast hygiene, and contract audits across the book. Help the team hit 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts
• Partner on the Scaled Renewal Motion: Work alongside the Scaled CSM to manage renewals across our scaled book. Blend automation with light-touch commercial execution to keep Gross Retention at 97%+
• Support Enterprise Renewal Strategy: Partner alongside the Renewals Team Lead on T-120 Renewal Briefs, commercial prep, and account research. You pull the data, draft the documents, and help set up the commercial conversation
• Grow Into Account Ownership: Ramp into A2 coverage through your first quarter. By the end of Q2, run A2 renewals and complex mid-market escalations independently, contributing to Enterprise Gross Retention of 93%+
• Contribute to the Build Roadmap: Help ship the playbooks, tooling, and documentation that make Eve's renewals function scalable. You're the first renewal hire, so you're building the function alongside the Renewals Team Lead, not just executing against what's there
• Run With GTM: Work shoulder to shoulder with CSMs, AEs, deal desk, and Finance. Make the handoffs clean and the paper fast so customers feel one team, not three
• Bring an AI-Forward Approach: Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach. Help define what a modern renewals function looks like when AI is built into the workflow

Skills

• You thrive in structure and build it where it's missing. You can hold dozens of moving pieces in motion without dropping the thread
• You know how to work with customers. You can walk them through pricing, handle objections, and negotiate terms without losing the relationship
• You're clear and compelling in writing and on calls. Your proposals land, your internal updates are sharp, and customers feel heard, not pitched
• You want to help build something, not just execute against someone else's playbook. You push through the messy middle and want to grow into more scope over time
• You pick up new SaaS tools fast. Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce) is an advantage
• You don't need to know plaintiff law, but you're eager to understand how our customers practice it
• You believe AI changes how customer-facing teams work and you want to help shape how Eve's renewals function runs on top of it
• 1-3 years in SaaS renewals, customer success operations, sales operations, or account management
• Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
• Comfort working with usage data, product signals, and forecast inputs
• Exposure to the contract lifecycle: proposals, redlines, signature workflow

Qualifications

Must Haves

• You thrive in structure and build it where it's missing. You can hold dozens of moving pieces in motion without dropping the thread
• You know how to work with customers. You can walk them through pricing, handle objections, and negotiate terms without losing the relationship
• You're clear and compelling in writing and on calls. Your proposals land, your internal updates are sharp, and customers feel heard, not pitched
• You want to help build something, not just execute against someone else's playbook. You push through the messy middle and want to grow into more scope over time
• You pick up new SaaS tools fast. Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce) is an advantage
• You don't need to know plaintiff law, but you're eager to understand how our customers practice it
• You believe AI changes how customer-facing teams work and you want to help shape how Eve's renewals function runs on top of it

Nice to Haves

• 1-3 years in SaaS renewals, customer success operations, sales operations, or account management
• Hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
• Comfort working with usage data, product signals, and forecast inputs
• Exposure to the contract lifecycle: proposals, redlines, signature workflow

Benefits

• Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits (in office employees only)
• Autonomous Work Environment
• Workplace Setup Reimbursement
• Telecomm Stipend
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks (in office employees only)