Renewals Specialist (Contract Renewal Specialist) (Remote)

Summary

Mosaic Consulting Group is seeking a Renewals Specialist to manage the commercial execution of customer renewals across all account tiers. The role handles pricing, contract negotiations, paperwork, renewal forecasting, revenue-reduction tracking, and early identification of at-risk renewals while partnering with Customer Success and Sales.

Responsibilities

• Own renewal execution for every account across Tier 1, 2, and 3, starting at the tier-specific readiness checkpoints (120 days out for Tier 1, 90 for Tier 2, 60 for Tier 3)
• Take the commercial back-and-forth off the Senior and Junior CSMs — pricing conversations, contract paperwork, and negotiation route through this role
• Partner with Sales on pricing exceptions, multi-year terms, and contract paperwork
• Track and report revenue reduction (downgrades, seat and module loss) at the point of renewal, feeding the portfolio-level revenue-reduction KPI
• Maintain renewal status and forecast in Salesforce, partnering with the Senior Director on portfolio-level renewal forecasting
• Flag at-risk renewals early to the assigned CSM and the Senior Director

Skills

• Bachelor's degree or equivalent experience
• 3+ years in renewals, contracts, deal desk, or sales operations, ideally in enterprise software or professional services
• Comfortable owning commercial conversations independently — pricing, terms, and paperwork
• Strong organizational and CRM discipline (Salesforce or comparable)
• Direct, hands-on experience with UKG, or comparable HCM/Payroll/WFM renewals, is a plus
• Experience partnering cross-functionally with both a customer success/account-management team and a sales organization

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• 3+ years in renewals, contracts, deal desk, or sales operations, ideally in enterprise software or professional services
• Comfortable owning commercial conversations independently — pricing, terms, and paperwork
• Strong organizational and CRM discipline (Salesforce or comparable)

Nice to Haves

• Direct, hands-on experience with UKG, or comparable HCM/Payroll/WFM renewals, is a plus
• Experience partnering cross-functionally with both a customer success/account-management team and a sales organization