Program Manager, Product Operations

Summary

Modern Health is a mental health benefits platform for employers, seeking a Program Manager to enhance the Product & Tech organization's planning and execution processes. The role involves managing cross-functional initiatives, improving communication, and ensuring successful project delivery within a fast-paced environment.

Responsibilities

• Program-manage product and technical initiatives — drive cross-team execution from scoping through launch and post-launch follow-through, across Product, Engineering, Design, and Data
• Own program delivery — build and own project plans, map dependencies across teams, independently assess and mitigate risks and issues, and keep initiatives on a predictable timeline
• Translate needs into crisp requirements — turn vague business, clinical, or partner requests into clear, actionable requirements and decisions that product and engineering teams can build against
• Run Product & Tech operating rhythms — lead quarterly planning, goal setting, roadmap reviews, and launch readiness and communications
• Strengthen feedback loops — own and improve alignment, communication, and processes between Product & Tech teams and their cross-functional counterparts
• Drive data-informed decisions — evaluate the performance and impact of major initiatives and prepare and deliver clear, concise recommendations to leadership
• Own core tooling — determine, administer, and improve the operational tooling and systems (project trackers, documentation, dashboards) that give the org visibility and leverage
• Finish the job — ensure initiatives don't just launch, but reach long-term optimization and post-launch learnings

Skills

• 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment
• Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail
• An emerging business athlete — organized, adaptable, and energized by using independent judgment to turn partially defined problems into clear plans, priorities, and decisions
• A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times
• A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks
• Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate
• Comfortable with the technical side of the house — you don't need to code, but product development lifecycles, integrations, APIs, and data aren't a black box to you
• Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar
• Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end
• Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale
• Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT)
• Experience in digital health or working with health-related products, services, or partnerships
• Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm
• Familiarity with modern product & engineering tools — e.g., Jira or Linear, Confluence or Notion, analytics and dashboarding tools

Qualifications

Must Haves

• 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment
• Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail
• An emerging business athlete — organized, adaptable, and energized by using independent judgment to turn partially defined problems into clear plans, priorities, and decisions
• A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times
• A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks
• Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate
• Comfortable with the technical side of the house — you don't need to code, but product development lifecycles, integrations, APIs, and data aren't a black box to you
• Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar
• Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end
• Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale
• Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT)

Nice to Haves

• Experience in digital health or working with health-related products, services, or partnerships
• Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm
• Familiarity with modern product & engineering tools — e.g., Jira or Linear, Confluence or Notion, analytics and dashboarding tools

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off
• Company-wide Collective Pause Days
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement