Association Coordinator

Summary

Momentum Association Management provides association management services for multiple clients. The Association Coordinator supports day-to-day member services, membership operations, board and committee administration, events, communications, and client service processes across assigned associations.

Responsibilities

• Respond to member and volunteer inquiries by email and phone, resolving routine questions and routing more complex issues to the right teammate
• Process membership applications, renewals, record updates, and other transactions in client association management systems
• Maintain accurate member records, lists, committee assignments, and dues information
• Help with renewal outreach, member onboarding, routine reports, and other membership projects
• Notice recurring questions or service problems and help the team improve how they are handled
• Schedule board and committee meetings, prepare materials, set up virtual meetings, and coordinate follow-up
• Draft minutes and track decisions and action items for review by the assigned Executive Director
• Maintain organized client records, rosters, calendars, and shared files
• Prepare, format, and proofread correspondence, spreadsheets, reports, and presentations
• Keep assigned tasks and deadlines current in Monday.com so client teams can see the status of the work
• Support registration, attendee communications, speaker coordination, and other logistics for conferences, webinars, and smaller events
• Assist with client newsletters, member announcements, website updates, and other communications
• Coordinate information and deadlines with volunteers, sponsors, vendors, and Momentum teammates
• Provide occasional support at client meetings and events as assigned
• Help document common member questions, response steps, and escalation paths
• Participate in the rollout of a shared customer support ticketing system across Momentum's clients, including testing workflows, organizing help content, and identifying ways to make requests easier to track and resolve
• Learn each client's systems and follow its policies while helping the team find practical improvements to recurring work

Skills

• Experience in an administrative, customer service, or other detail-driven role; relevant volunteer, internship, or school experience is welcome
• Clear, professional written and verbal communication
• Strong organization and follow-through when managing several requests and deadlines
• Comfort working with databases, spreadsheets, shared documents, and new software
• Sound judgment about when to resolve an issue independently and when to ask for help
• Experience supporting members, customers, or volunteers in an association or nonprofit setting
• Hands-on experience with an association management system or CRM, such as GrowthZone, MemberClicks, iMIS, or a comparable platform
• Experience processing membership applications, dues, renewals, or event registrations
• Familiarity with Monday.com, Microsoft 365, email marketing tools, or website content management systems
• Experience with a help desk or ticketing platform, especially documenting processes, setting up workflows, or supporting a rollout
• Experience working across multiple clients or accounts

Qualifications

Must Haves

• Experience in an administrative, customer service, or other detail-driven role; relevant volunteer, internship, or school experience is welcome
• Clear, professional written and verbal communication
• Strong organization and follow-through when managing several requests and deadlines
• Comfort working with databases, spreadsheets, shared documents, and new software
• Sound judgment about when to resolve an issue independently and when to ask for help

Nice to Haves

• Experience supporting members, customers, or volunteers in an association or nonprofit setting
• Hands-on experience with an association management system or CRM, such as GrowthZone, MemberClicks, iMIS, or a comparable platform
• Experience processing membership applications, dues, renewals, or event registrations
• Familiarity with Monday.com, Microsoft 365, email marketing tools, or website content management systems
• Experience with a help desk or ticketing platform, especially documenting processes, setting up workflows, or supporting a rollout
• Experience working across multiple clients or accounts

Benefits

• Health, dental, and vision. Two BCBS medical plan options—a traditional plan and a high-deductible option—with a $500 monthly employer contribution toward the plan you choose. Dental and vision coverage are 100% employer-paid, including family coverage.
• $100,000 in basic life insurance and long-term disability coverage, both fully paid by Momentum.
• A 401(k) with a safe harbor company match: 100% of the first 3% you contribute and 50% of the next 2%, up to 4% of your salary. Company contributions are vested immediately.
• An HSA with an annual company contribution for employees on the high-deductible plan, plus limited-purpose FSA and dependent care FSA options.
• Voluntary supplemental coverage is available at group rates through payroll deduction, including accident, critical illness, hospital indemnity, additional life, legal services, pet insurance, and identity theft protection.
• PTO, holidays, remote work, and Half Day Fridays all year long.
• Opportunities to take on more responsibility as you grow.