Customer Operations Analyst, Hu

Summary

Mondelēz International is focused on leading the future of snacking. The Customer Operations Analyst drives fill rate and execution excellence by coordinating order management, customer support, supply chain activities, promotional operations, inventory management, quality issue mitigation, ERP processes, and analytics.

Responsibilities

• Order entry of PO’s in NetSuite based on order arrival and requested customer delivery dates
• Manage any EDI order support and new customer setup - working directly with internal IT
• Liaison with Planning for any supply planning mitigation efforts; execute allocation of orders
• Communicate directly with brokers and buyers to determine ever-changing needs of customers
• Resolve any PO discrepancies, revision requests, stock availability requests by providing customer support
• Own the process of submitting customer acknowledgement and approval
• Liaison with planning to create analyses to determine order size requests
• Distribute and communicate to customers out stock notifications, price increases, etc
• Own Sales Sample processing requests; prioritize by requested delivery date
• Own communication to customer and Sales team on post-delivery support
• Support any additional promotional activity – order execution and delivery
• Work with 3rd party vendors to schedule, prioritize and support execution of product repacks
• Where necessary liaison with the e-commerce business for joint prioritization and conversion from retail into ecommerce packaging
• Provide operational support for any quality related risk mitigation efforts
• Liaison with Quality, Operations and Sales to communicate customer allocation, back-in-stock timing, plans to expedite
• Liaison with Demand Planning to align on shipper forecast, schedule pack out with 3rd party vendors in order ship on time, in full
• Ensure communication of consumption needed for all required materials (Finished Goods, packaging); liaison with Procurement if necessary
• Play an integral role as the order management subject matter expert for the development of an Enterprise Resource Planning (ERP) development launch
• Responsible for building any new process Standard Operating Procedure (SOP) documentation
• Lead training initiatives for owned tasks for cross-training
• Netsuite Technical: Entries for Sales Order, Purchase Order, Transfer Orders, Customer acknowledgements, report creation and editing
• Netsuite Process: Learn all workstreams involving Purchases Orders, Transfer Orders, and Sales Orders; understand chronological process and nuances for each 3rd party vendor
• Key contributor for weekly Demand/Supply Alignment Call, Monthly SIOP call
• Provide key inputs for current month to aid in the decision making of forward-looking forecasts
• Understand the purpose and use of EDI (Electronic Data Interchange) within Hu and processes

Skills

• Netsuite Technical: Entries for Sales Order, Purchase Order, Transfer Orders, Customer acknowledgements, report creation and editing
• Netsuite Process: Learn all workstreams involving Purchases Orders, Transfer Orders, and Sales Orders; understand chronological process and nuances for each 3rd party vendor
• Demand Planning Consensus Calls : •Provide key inputs for current month to aid in the decision making of forward-looking forecasts
• EDI: •Understand the purpose and use of EDI (Electronic Data Interchange) within Hu and processes
• Need to be in the office?: No, it's a Remote opportunity
• • Travel: NA

Qualifications

Must Haves

• Netsuite Technical: Entries for Sales Order, Purchase Order, Transfer Orders, Customer acknowledgements, report creation and editing
• Netsuite Process: Learn all workstreams involving Purchases Orders, Transfer Orders, and Sales Orders; understand chronological process and nuances for each 3rd party vendor
• Demand Planning Consensus Calls : •Provide key inputs for current month to aid in the decision making of forward-looking forecasts
• EDI: •Understand the purpose and use of EDI (Electronic Data Interchange) within Hu and processes
• Need to be in the office?: No, it's a Remote opportunity
• • Travel: NA

Benefits

• Remote opportunity
• Participation in a highly competitive bonus program with possibility for overachievement based on performance and company results
• Health insurance
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education related programs
• Paid holidays and vacation time