Accounts Receivable Credit and Collections Specialist - Remote

Summary

NEFCO is seeking an Accounts Receivable Credit and Collections Specialist to support its Accounts Receivable Department. The role focuses on collecting aged receivables, evaluating customer creditworthiness, resolving account discrepancies, maintaining credit records, and collaborating with internal teams to meet collection and departmental goals.

Responsibilities

• Responsible for tracking and resolving outstanding payment issues and reporting on monthly collections in a timely manner
• Providing customer service regarding collection issues, processing customer refunds, review and process account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining accounts - Customer calls, account adjustments, small balance write off, customer deductions, customer reconciliations and processing credit memos
• Interact with Cash Application team, Sales Tax Dept, Customer Service and other internals departments as necessary to effectively reconcile accounts as required
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Maintain open communication & follow up effectively with sales department regarding customer accounts on a timely basis
• Manage customers in the credit hold queue
• Maintain customer credit files
• Respond to requests for credit references
• Recommend changes in the credit policy to senior management
• Monitor the credit worthiness of accounts and review w/ management as required
• Perform other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department
• Engage in daily huddles, as well as weekly and monthly meetings to discuss & resolve A/R related issues
• Participate in AR related Projects i.e Avalara & Bill Trust
• Meet defined department goals and activity metrics
• Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete
• Approve employee timecards at the end of each period, prior to supervisor deadline
• Work with employees to resolve errors (missing punches, adjustments, etc.)
• Review and approve PTO requests

Benefits

• Remote work