Accounts Receivable Specialist

Summary

Norfolk State University is seeking an Accounts Receivable Specialist to support the administration and collection of university receivables. The role processes student account refunds, charges, adjustments, and card authorizations while providing timely and professional customer service to students, parents, faculty, staff, and others.

Responsibilities

• Review and process student accounts with credit balances for refunding. Tasks include posting refunds, creating and balancing batches for AP processing. This process includes processing Parent Plus refunds to ensure the appropriate person is refunded
• Submit refund and cash advance requests with appropriate documentation to supervisor for approval daily. No more than 1 refund calculation error or late submission to supervisor per semester
• Process miscellaneous student account charges, adjustments and Spartan card authorizations daily as received
• Authorize and activate funds on student ID cards by calculating eligibility of aid funds in excess of charges
• Performs comprehensive customer service functions relating to student account inquiries in person, via the telephone, and through electronic and other correspondence by in-depth verbal and administrative probing in a prompt, courteous and professional manner
• Aids at New Student Orientation, Registration, Service window, and at other university activities
• Returns or appropriately forwards calls and emails within 24 business hours of receipt (48 hours during peak periods) with a response, solution or next steps via phone or email as appropriate
• Special activities may require weekend participation and/or extended working hours or reporting times outside of regular 8:00 a.m. to 5:00 p.m

Skills

• Ability to maintain consistent daily telephone coverage and communication by answering incoming, checking and responding to voicemail, and completing required calls to ensure timely and accurate accounts receivable follow-up
• Ability to maintain reliable attendance and punctuality in accordance with university policies and established work schedules
• Demonstrated experience providing professional and courteous customer service in a fast-paced environment
• Applicants must be authorized to work in the U.S. without employer sponsorship

Qualifications

Must Haves

• Ability to maintain consistent daily telephone coverage and communication by answering incoming, checking and responding to voicemail, and completing required calls to ensure timely and accurate accounts receivable follow-up
• Ability to maintain reliable attendance and punctuality in accordance with university policies and established work schedules
• Demonstrated experience providing professional and courteous customer service in a fast-paced environment
• Applicants must be authorized to work in the U.S. without employer sponsorship