Sales Engineer

Summary

NEOGOV is a public-sector technology company providing SaaS solutions for government and education organizations. The Sales Engineer serves as a product expert, translating prospect requirements into NEOGOV solutions through technical demonstrations, proofs of concept, and RFI/RFP responses, particularly for higher education. The role also supports sales enablement, CRM and project tracking, training, product councils, and customer events.

Responsibilities

• Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls
• Translate prospects’ strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC’s and RFI/RFP Responses specific to Higher Education
• Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships
• Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams
• Keep pipeline deals, POC’s, RFP’s, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools
• Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities
• Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations
• Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations
• Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites
• Support sales trainers with new hire and transfer onboarding by delivering sales product trainings
• Present and facilitate sessions at NEOGOV’s annual User Conference as needed
• Ability to keep up with continuous learning through self-education
• Sit or stand for prolonged periods of time while typing/reading/listening
• Organization of work, time and thoughts
• Ability to travel locally, regionally or nationally, minimum of 6 times a year
• Access to reliable high speed wifi & video streaming for prolonged periods of time

Skills

• Able to engage audiences to clearly present value-based demonstrations and/or training
• Able to work cohesively in a close team environment
• Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations
• Excellent written and verbal communication, customer relations, and organization skills
• Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service
• Translating manual or complex business requirements into best in breed product/features
• Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities
• Ability to work independently, managing tight project deadlines
• 2+ years conducting product demonstrations or leading technical trainings
• Prior experience with project management and project management software
• Experience with CRM
• Proven track record of meeting or exceeding sales, training, and/or project goals
• Experienced in explaining complex products or services to customers in a way that's clear and compelling
• Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions
• Ability to keep up with continuous learning through self-education
• 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred
• Salesforce preferred

Qualifications

Must Haves

• Able to engage audiences to clearly present value-based demonstrations and/or training
• Able to work cohesively in a close team environment
• Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations
• Excellent written and verbal communication, customer relations, and organization skills
• Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service
• Translating manual or complex business requirements into best in breed product/features
• Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities
• Ability to work independently, managing tight project deadlines
• 2+ years conducting product demonstrations or leading technical trainings
• Prior experience with project management and project management software
• Experience with CRM
• Proven track record of meeting or exceeding sales, training, and/or project goals
• Experienced in explaining complex products or services to customers in a way that's clear and compelling
• Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions
• Ability to keep up with continuous learning through self-education

Nice to Haves

• 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred
• Salesforce preferred

Benefits

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• Autonomy to grow and find your career path with supportive leadership
• 12-week Paid Parental Leave
• Inclusive and diverse environment