Client Services Administrator - Intern (Unpaid)

Summary

Neuropath Healthcare Solutions provides comprehensive technology-driven healthcare solutions for healthcare organizations. They are seeking a Client Service Administrator Intern who will be responsible for creating and maintaining a strong online presence and implementing online marketing strategies through social media platforms.

Responsibilities

• Interact with clients via telephone or email to provide support and information on products or services
• Collect and enter requests for new or additional services
• Handle case assignments and service scheduling
• Field client inquiries and complaints; when the issue is beyond your knowledge, forward it to the assigned specialist or other appropriate staff Perform client satisfaction calls
• Ensure that appropriate actions are taken to resolve clients’ problems and concerns
• Maintain client accounts and records of client interactions with details of inquiries, complaints, or comments
• Attend in-service training as required by regulation
• Perform other related duties as assigned
• Adhere to all agency administrative and clinical policies and procedures

Skills

• Medical scheduling experience is required
• Healthcare or Behavioral Healthcare experience is required
• Excellent communication skills including active listening
• Ability to multitask
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Interest in gaining experience in scheduling within the healthcare sector
• Current college student, or recent graduate
• Must have experience in an office setting
• Ability to professionally represent the organization at all times
• Maintain standards of high-quality customer service
• Ability to commute to our office in Union, NJ
• Must consent to and pass a formal background check including fingerprinting
• Candidates must be authorized to work in the U.S. without current or future visa sponsorship
• Bilingual in Spanish, Portuguese, or Creole preferred
• EClinical Works or similar EMR experience is preferred

Qualifications

Must Haves

• Medical scheduling experience is required
• Healthcare or Behavioral Healthcare experience is required
• Excellent communication skills including active listening
• Ability to multitask
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Interest in gaining experience in scheduling within the healthcare sector
• Current college student, or recent graduate
• Must have experience in an office setting
• Ability to professionally represent the organization at all times
• Maintain standards of high-quality customer service
• Ability to commute to our office in Union, NJ
• Must consent to and pass a formal background check including fingerprinting
• Candidates must be authorized to work in the U.S. without current or future visa sponsorship

Nice to Haves

• Bilingual in Spanish, Portuguese, or Creole preferred
• eClinical Works or similar EMR experience is preferred