Solutions Consultant

Summary

Nextiva is reimagining customer experiences by bringing customer experience and team collaboration together on an AI-powered, conversation-centric platform. The Solutions Consultant will lead the technical sales process, conduct discovery, design demonstrations, manage proof-of-concept engagements, and coordinate cross-functional resources to address customer requirements.

Responsibilities

• Lead business and technical discovery to uncover customer requirements, pain points, and success criteria
• Design and deliver tailored product demonstrations
• Foster relationship with third-party vendors and partners to enhance solution offerings
• Own proof-of-concept (POC) engagements, including scoping and success criteria
• Respond to RFPs/RFIs and security questionnaires
• Partner with Account Executive on account strategy and deal planning
• Act as the technical voice of the customer back to Product and Engineering
• Handle basic objection handling on architecture, security, and integrations
• Stay up to date on new technologies, industry trends, security & compliance, business needs
• Must be a compelling, passionate, and enthusiastic speaker
• Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
• Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps
• Fluent in English

Skills

• Must be a compelling, passionate, and enthusiastic speaker
• Fluent in English
• 3–6 years in a pre-sales, sales engineering, or technical consulting role
• Ability to present confidently to technical and business stakeholders
• Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)
• Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript
• Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth
• Demonstrated ability to learn quickly, develop new processes, and adapt to new technology
• Preferred understanding of knowledge in technical areas such as (UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services) and common integration patterns (Workato, Redox..)
• Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)
• Bonus knowledge in Spanish or French
• Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite

Qualifications

Must Haves

• Must be a compelling, passionate, and enthusiastic speaker
• Fluent in English
• 3–6 years in a pre-sales, sales engineering, or technical consulting role
• Ability to present confidently to technical and business stakeholders
• Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)
• Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript
• Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth
• Demonstrated ability to learn quickly, develop new processes, and adapt to new technology

Nice to Haves

• Preferred understanding of knowledge in technical areas such as (UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services) and common integration patterns (Workato, Redox..)
• Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)
• Bonus knowledge in Spanish or French
• Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite

Benefits

• Open to remote candidates across the United States
• Team members located within 40 miles of the Scottsdale headquarters are expected to work onsite four days per week
• Multiple health plan options, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees
• PTO for hourly employees
• Paid Sick Time
• Paid Parental Bonding Leave
• Holiday pay
• 401(k) with company match
• Health Savings Accounts with company contributions
• Dependent Care FSA
• Employee Assistance Program (EAP)
• Comprehensive wellness initiatives
• Access to ongoing learning and development opportunities
• Career advancement